ORS SPECIALIST 1/2/3/4
State of Louisiana
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Office of Unemployment Insurance in Louisiana seeks an ORS Specialist to assist with wage audits and identity verifications to expedite claims processing and strengthen program integrity.
The role supports timely referrals to adjudication, reduces improper payments, and helps meet federal performance measures while gathering necessary information for case completion.
Qualifications
- Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR
- Six years of full-time experience in any field; OR
- A bachelor’s degree.
Responsibilities
- Conducts unemployment insurance integrity investigations to identify improper payments, determine fraud or non-fraud overpayments, and ensure compliance with applicable laws, policies, and regulations.
- Reviews and analyzes claims, cross-matches, employer protests, audits, and related documentation to verify eligibility, establish overpayments, and recommend case resolutions.
- Manages and prioritizes investigative caseloads, monitors production and quality standards, and ensures timely and accurate completion of work in accordance with program requirements.
- Responds to inquiries from claimants, employers, staff, and the public regarding unemployment claims, overpayments, and collections, and participates in appeals hearings to support investigative findings.
- Assists with reimbursement processing, claims intake, and disaster unemployment assistance operations, and identifies system issues to support process improvements.
Skills
Education
Job description
Division: Investigations/Integrity Programs
Location: East Baton Rouge Parish
Division: Investigations/Integrity Programs
Location: East Baton Rouge Parish
Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.
The ORS Specialist 1/2/3/4 will assist with wage audits and identity verifications to expedite claims processing and ensure cases are referred to adjudication promptly. Timely completion of these verifications can improve federal performance measures, including first-pay promptness and non-monetary time lapse. Additionally, the position gathers necessary information and processes wage audit cases to completion, helping reduce the improper payment rate and strengthen program integrity.
OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
- Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR
- Six years of full-time experience in any field; OR
- A bachelor’s degree.
Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
- Conducts unemployment insurance integrity investigations to identify improper payments, determine fraud or non-fraud overpayments, and ensure compliance with applicable laws, policies, and regulations.
- Reviews and analyzes claims, cross-matches, employer protests, audits, and related documentation to verify eligibility, establish overpayments, and recommend case resolutions.
- Manages and prioritizes investigative caseloads, monitors production and quality standards, and ensures timely and accurate completion of work in accordance with program requirements.
- Responds to inquiries from claimants, employers, staff, and the public regarding unemployment claims, overpayments, and collections, and participates in appeals hearings to support investigative findings.
- Assists with reimbursement processing, claims intake, and disaster unemployment assistance operations, and identifies system issues to support process improvements.
Location: Baton Rouge, La
Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty
All applicants selected for employment must submit to drug screening and a background check.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
More information can be found at https://info.groupbenefits.org/
Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
01
What does integrity mean to you?
02
What is the purpose of unemployment insurance benefits?
03
Why are you interested in this position?
04
Describe your experience conducting audits, investigations, or reviews involving laws, regulations, or policies.
05
Describe your experience analyzing information from multiple sources to identify discrepancies and reach a conclusion.
06
MAJ: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
- I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
- I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.
- I make timely, well-reasoned decisions by using available information, context, and trade-offs.
- I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
07
MAJ: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
08
MR: Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?
- I struggle to manage resources, don’t always follow required procedures, or have trouble keeping accurate records.
- I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
- I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team’s goals.
- I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.
09
MR: Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
10
TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?
- I miss key details or oversimplify information, and my conclusions may not be based on evidence.
- I try to analyze information, but I may overlook the relevance or credibility of my sources.
- I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
- I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.
11
TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
- Required Question
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
