Compliance Investigator 1-3 (CPG)

State of Louisiana; Baton Rouge (LA); On-site; USD 45,000 - 75,000; Full time

Job summary

Louisiana State Board of Nursing in Baton Rouge seeks a Compliance Investigator to protect public health by evaluating nurse licensure, student eligibility, and clinical progression, reporting to the Compliance Team Leader.

The incumbent will handle investigations with discretion, interview licensees, collect evidence, and prepare reports, while traveling regionally as needed and maintaining confidentiality.

Qualifications

• Three years of experience in accounting, auditing, administrative services, building inspection, real estate appraisal, law enforcement, investigations, or in the issuance or recommendation of medical licenses; OR Six years of full-time work experience in any field; OR a bachelor's degree.

Responsibilities

• Receives information regarding actions or omissions by licensees and others that may represent a violation of the Nurse Practice Act;
• Develops and initiates investigative plans; conducts comprehensive investigations through interviewing, securing evidence and information related to the matter under investigation, analyzing records, among other activities.
• Timely notifies respondents of allegations/information in accordance with statutory requirements and case law.
• Prepares clear and concise written reports of investigations and attaches pertinent records to support the investigative report.
• Closes investigations within the Priority or Complaints guideline.
• Travels and establishes relationships with employers, schools, nursing community, and others in assigned regions by conducting site visits during investigations as much as practicable
• Keeps Compliance Investigator 4B informed of issues and concerns within the area of responsibility.
• Utilizes the internal chain of command appropriately for communication purposes.
• Participates in performance improvement activities, continually improving all processes as opportunities for improvement arise.
• Works cooperatively as a member of the team, assisting and relieving other staff members as needed.

Skills

Investigations

Confidentiality

Policy interpretation

Communication

Critical thinking

Adaptability

Decision making

Team collaboration

Education

Bachelor's degree

Job description

About This Job
To safeguard the life and health of the citizens of Louisiana by assuring persons practicing as Registered Nurses and Advanced Practice Registered Nurses are competent and safe.

About This Job
To safeguard the life and health of the citizens of Louisiana by assuring persons practicing as Registered Nurses and Advanced Practice Registered Nurses are competent and safe.

Overview
The incumbent will investigate matters that impact Registered Nurse licensure, student eligibility, advancement/clinical progression, and report to the Compliance Team Leader. The incumbent will utilize sound judgment to interpret and apply policies, regulations, and procedures, and demonstrate initiative in handling non‑routine situations. Requires the exercise of a high degree of confidentiality essential in the execution of administrative duties. Involves frequent contact with Registered Nurse licensees, applicants, student nurses, schools of nursing, employers, other state and federal agencies, hospital administrators, regulatory agencies, attorneys, and law enforcement agencies in Louisiana and nationwide, among others.

An Ideal Candidate Should Possess The Following Competencies: Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas. Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws. Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance. Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion. Accepting Direction: The ability to accept and follow directions from those higher in the chain of command. Acting Decisively: The ability to make timely, confident decisions using sound reason. Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change. Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

What makes the opportunity exciting or unique? Working as a Compliance Investigator is a unique opportunity to support and uphold public health and safety. You will contribute to the integrity and accountability of the nursing profession. Become part of a dedicated team that values ethical standards, fairness, and professional growth. Join us in shaping the future of nursing in Louisiana.

Minimum Qualifications Three years of experience in accounting, auditing, administrative services, building inspection, real estate appraisal, law enforcement, investigations, or in the issuance or recommendation of medical licenses; OR Six years of full‑time work experience in any field; OR A bachelor's degree.

Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties: Job Duties and Other Information

• Receives information regarding actions or omissions by licensees and others that may represent a violation of the Nurse Practice Act;
• Develops and initiates investigative plans; conducts comprehensive investigations through interviewing, securing evidence and information related to the matter under investigation, analyzing records, among other activities.
• Timely notifies respondents of allegations/information in accordance with statutory requirements and case law.
• Prepares clear and concise written reports of investigations and attaches pertinent records to support the investigative report.
• Closes investigations within the Priority or Complaints guideline.
• Travels and establishes relationships with employers. schools, nursing community, and others in assigned regions by, among other means, conducting site visits during investigations as much as practicable
• Keeps Compliance Investigator 4B informed of issues and concerns within the area of responsibility.
• Utilizes the internal chain of command appropriately for communication purposes.
• Participates in performance improvement activities, continually improving all processes as opportunities for improvement arise.
• Works cooperatively as a member of the team, assisting and relieving other staff members as needed.

Position-Specific Details:

Appointment Type: Probational - up to 24 months

Career Progression: This position does participate in a Career Progression Group, this may be filled as a Compliance Investigator 1, 2, or 3.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

For Further Information About This Vacancy, Contact: Kris Major
Louisiana State Board of Nursing
[e-mail]
225-755-7556

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

AC: Adapting to Change - How well do you stay flexible and adjust your behavior or work when things change?

• I resist change, struggle to adjust, and my performance suffers.
• I accept change with help and adjust slowly.
• I adjust quickly and stay effective during change.
• I lead through change and help others stay grounded and flexible.

AC: Adapting to Change - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

AD: Acting Decisively - How well do you make timely, confident decisions using sound reasoning?

• I avoid making decisions, rely on others, and struggle to stay confident under pressure.
• I make decisions with help, second-guess myself, and tend to stick with familiar methods.
• I make timely decisions, take responsibility for the outcome, and explain my reasoning clearly.
• I make bold decisions, adapt quickly, and help lead others through uncertainty.

AD: Acting Decisively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

DPf: Displaying Professionalism - How well do you meet expectations for workplace behavior, communication, and responsibility, especially when under pressure?

• I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations.
• I meet basic standards for work quality, behavior, and communication when given occasional reminders or support.
• I meet expectations, follow policies, and communicate respectfully and clearly—even in difficult situations.
• I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior.

DPf: Displaying Professionalism - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

LA: Learning Actively - How do you seek out learning and apply feedback to grow your skills?

• I avoid learning, feedback, or collaboration and show little interest in developing my skills.
• I set basic learning goals and participate occasionally, but I don’t always apply what I learn.
• I set clear learning goals, apply new skills, use feedback, and help others learn when I can.
• I seek growth through reflection, feedback, and collaboration. I mentor others and model lifelong learning.

LA: Learning Actively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence.
• I try to analyze information, but I may overlook the relevance or credibility of my sources.
• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question