ORS SPECIALIST 1/2/3/4

Grambling State University; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Louisiana Works, Office of Unemployment Insurance, Baton Rouge, LA, seeks an ORS Specialist 1/2/3/4 to assist with wage audits and identity verifications to expedite unemployment claims processing and strengthen program integrity.

Responsibilities include reviewing claims, cross-matches, audits, and supporting appeals; manage caseloads and respond to inquiries; participate in disaster unemployment operations.

Qualifications

• Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services.
• Six years of full-time experience in any field; OR
• A bachelor’s degree.
• Experience substitution: 30 semester hours equals one year of experience; maximum substitution 120 semester hours.

Responsibilities

• Conduct unemployment insurance integrity investigations to identify improper payments and ensure compliance.
• Review and analyze claims, audits, protests, and related documentation to verify eligibility and overpayments.
• Manage and prioritize investigative caseloads, monitor production and quality standards, ensure timely completion.
• Respond to inquiries from claimants, employers, staff, and the public; participate in appeals hearings.
• Assist with reimbursement processing, claims intake, disaster unemployment operations, and process improvements.

Skills

Judgment

Resource management

Critical thinking

Education

Bachelor's degree

Job description

Office of Unemployment Insurance

Division: Investigations/Integrity Programs

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Learn more about Louisiana Works

The ORS Specialist 1/2/3/4 will assist with wage audits and identity verifications to expedite claims processing and ensure cases are referred to adjudication promptly. Timely completion of these verifications can improve federal performance measures, including first-pay promptness and non-monetary time lapse. Additionally, the position gathers necessary information and processes wage audit cases to completion, helping reduce the improper payment rate and strengthen program integrity.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Details:

• Conducts unemployment insurance integrity investigations to identify improper payments, determine fraud or non-fraud overpayments, and ensure compliance with applicable laws, policies, and regulations.
• Reviews and analyzes claims, cross-matches, employer protests, audits, and related documentation to verify eligibility, establish overpayments, and recommend case resolutions.
• Manages and prioritizes investigative caseloads, monitors production and quality standards, and ensures timely and accurate completion of work in accordance with program requirements.
• Responds to inquiries from claimants, employers, staff, and the public regarding unemployment claims, overpayments, and collections, and participates in appeals hearings to support investigative findings.
• Assists with reimbursement processing, claims intake, and disaster unemployment assistance operations, and identifies system issues to support process improvements.

Position Specific Details:

Location: Baton Rouge, La

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

Contact Information:

Kedrick Kennedy
[e-mail]

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154