Orlando On-Site Customer Care Agent Info Session

Hilton Grand Vacations Inc.; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly incentives

Day One benefits (Medical, Dental, and

Vision benefits

Daily Pay access

PTO and Paid Sick Time

Team travel discounts

Tuition reimbursement programs

Recognition and rewards programs

Career advancement opportunities

Job summary

Hilton Grand Vacations invites you to a virtual information session for a Customer Care Agent role in the United States. The position blends customer service and sales to help guests plan vacations, respond to inquiries, and close bookings, with opportunities for growth and incentive pay.

On-site role at Orlando, FL; strong communication and multitasking across multiple systems are essential. Hospitality or travel background is a plus, with a focus on delivering memorable guest experiences.

Qualifications

• Experience in customer service required.
• Sales or upselling experience preferred.
• Call center, hospitality, travel or reservations background a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries from marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.

Skills

Customer service experience

Sales experience

Call center experience

Communication skills

Job description

Hilton Grand Vacations invites you to a virtual information session for a Customer Care Agent role in the United States. The position blends customer service and sales to help guests plan vacations, respond to inquiries, and close bookings, with opportunities for growth and incentive pay.

On-site role at Orlando, FL; strong communication and multitasking across multiple systems are essential. Hospitality or travel background is a plus, with a focus on delivering memorable guest experiences.