Customer Care Information Session - Orlando Market

Hilton Grand Vacations Inc.; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly incentives

Day One benefits (Medical, Dental, and

Vision benefits

Daily Pay access

PTO and Paid Sick Time

Team travel discounts

Tuition reimbursement programs

Recognition and rewards programs

Career advancement opportunities

Job summary

Hilton Grand Vacations invites you to a virtual information session for a Customer Care Agent role in the United States. The position blends customer service and sales to help guests plan vacations, respond to inquiries, and close bookings, with opportunities for growth and incentive pay.

On-site role at Orlando, FL; strong communication and multitasking across multiple systems are essential. Hospitality or travel background is a plus, with a focus on delivering memorable guest experiences.

Qualifications

• Experience in customer service required.
• Sales or upselling experience preferred.
• Call center, hospitality, travel or reservations background a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries from marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.

Skills

Customer service experience

Sales experience

Call center experience

Communication skills

Job description

Discover a Career with Hilton Grand VacationsAre you looking for an exciting career that combines customer service, sales, and hospitality with unlimited earning potential and growth opportunities? Join us for a virtual information session to learn more about ourCustomer Care Agent opportunity with Hilton Grand Vacations!

Event Details

Date: Thursday, November 12th, 2026

Time: 3:00 PM - 4:00 PM EST

Location: Microsoft Teams (Meeting Link Provided Upon Registration)

Reserve your spot and join us on November 12th to learn how you can build your career with Hilton Grand Vacations!Connect with Christian Borrero, Talent Acquisition Specialist.

Guest Speakers

• Christian Borrero - Talent Acquisition Specialist
• Francisco Cruz - Orlando Customer Care Manager

What Does a Customer Care Agent Do?

As a Customer Care Agent, you will play a vital role in helping guests create memorable vacation experiences while driving business results. Team Members handle inbound calls from guests and prospective owners who have responded to Hilton Grand Vacations marketingcampaigns.This position blends customer service and sales, allowing you to build relationships with guests, recommend vacation packages and upgrades, overcome objections, and secure bookings.

Individuals who thrive in fast-paced environments, enjoy achieving goals, and are motivated by performance incentives often excel in this position.

Key Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries generated through marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.

What We're Looking For

• Customer service experience
• Sales or upselling experience preferred
• Call center, hospitality, travel, or reservations background a plus
• Strong communication and relationship-building skills
• Comfort working in a performance-driven environment
• Ability to multitask across multiple systems
• Ability to come in office as this position is ON SITE.
• Not Remote.
• Located at 6355 MetroWest Blvd Suite 180, Orlando, FL 32835Customer Care Agents are expected to achieve established goals; production targets set by leadership.

Why Join Hilton Grand Vacations?

Competitive base pay plus monthly performance incentivesMedical, Dental, and Vision benefits starting Day OneDaily Pay accessGenerous PTO and Paid Sick TimeGO Hilton Team Member Travel Discounts WorldwideTuition Reimbursement ProgramsRecognition and Rewards ProgramsCareer Advancement Opportunities

Ready to Learn More?

Whether you're an experienced sales professional, customer service specialist, hospitality expert, or someone looking for a rewarding career change, we'd love to meet you.

"Great careers begin with great conversations. We look forward to meeting you!"