E-commerce Operations & Customer Experience Lead

House of Stereo; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

House of Stereo, located in Jacksonville, Florida, seeks an Operations Manager to enhance our e-commerce and customer experience division.

The ideal candidate will manage order fulfillment, customer communication, and vendor follow-up. Strong organizational skills and a results-focused mindset are essential. Join a team committed to luxury audio and operational excellence.

This role offers opportunities for growth within a dynamic luxury e-commerce environment.

Qualifications

• Experience in e-commerce operations or order management.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities.

Responsibilities

• Manage the after-sale process including order entry and fulfillment coordination.
• Communicate with customers regarding order status.
• Maintain accurate internal notes on customer orders.

Skills

Highly organized

Clear communication

Attention to detail

Reliability

Comfort with computers

Tools

Mac and/or Windows systems

Web-based software platforms

Job description

House of Stereo, located in Jacksonville, Florida, seeks an Operations Manager to enhance our e-commerce and customer experience division.

The ideal candidate will manage order fulfillment, customer communication, and vendor follow-up. Strong organizational skills and a results-focused mindset are essential. Join a team committed to luxury audio and operational excellence.

This role offers opportunities for growth within a dynamic luxury e-commerce environment.