Residential Dining - Assistant Manager

The Pennsylvania State University; Ferguson Township (PA); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Tuition discount

Job summary

The Pennsylvania State University is seeking a Residential Dining - Assistant Manager to lead operations across our residential and retail dining locations. You will drive exceptional dining experiences through strong leadership, superior service, and a commitment to safety and innovation.

You will oversee staff of diverse roles, ensure food quality, and manage budgets while collaborating with campus teams on events, renovations, and menu development.

Qualifications

• Bachelor's Degree with 3+ years of relevant experience or an equivalent combination of education and experience.
• No certifications required.
• Background checks required; must be eligible to work in the U.S.

Responsibilities

• Create an environment for excellence in customer service
• Monitor food preparation
• Ensure overall quality of product and services offered
• Hire, train, coach, supervise, and evaluate assigned employees
• Prepare schedules
• Communicate and enforce standards
• Uphold food quality control procedures
• Conduct regulatory inspections
• Analyze budgetary items, containment costs, and business growth opportunities
• Purchase product and supplies
• Participate in facility renovations and upgrade projects
• Meet with special event and catering customers
• Manage, plan, and execute functions to customer satisfaction

Skills

Customer service

Staff supervision

Food safety

Hiring & training

Scheduling

Budgeting

Regulatory compliance

Quality control

Vendor relations

Event catering

Education

Bachelor's Degree

Job description

POSITION SPECIFICS

Join a team where excellence is the standard and customer service is the heartbeat of every meal. We are seeking a Residential Dining - Assistant Manager to lead operations at our vibrant residential and retail dining locations. In this role, you’ll shape exceptional dining experiences through strong leadership, high-quality food service oversight, and an unwavering commitment to service, safety, and innovation. If you’re passionate about developing people, elevating standards, and driving operational success, we invite you to bring your talent to our team.

Food Services Supervisors oversee food service operations at specific residential or retail dining locations. Assigned staff may include full-time, part-time, students, and temporary employees. The supervisor's primary responsibility is creating an environment for excellence in customer service through product and services oversight, effective personnel supervision, regulatory compliance, cost containment, business growth and trend awareness.

• Create an environment for excellence in customer service
• Monitor food preparation
• Ensure overall quality of product and services offered
• Hire, train, coach, supervise, and evaluate assigned employees
• Prepare schedules
• Communicate and enforce standards
• Uphold food quality control procedures
• Conduct regulatory compliance inspections
• Assure adherence to university and departmental policies, procedures, and guidelines
• Report, address, and correct discrepancies
• Address staff, customer, and vendor issues of concern
• Provide guidance and timely solutions
• Follow-up as necessary
• Elevate as required
• Execute environmental stewardship in all operational areas
• Evaluate, schedule, and oversee equipment and facility maintenance
• Recommend equipment purchases
• Participate in facility renovations and upgrade projects as directed
• Analyze budgetary items, containment costs, and business growth opportunities
• Prepare reports and make recommendations
• Maintain inventory
• Purchase product and supplies
• Negotiate prices
• Resolve quality and quantity issues
• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts
• Meet with special event and catering customers
• Manage, plan, and execute functions to customer satisfaction
• Follow Collective Bargaining Agreement provisions
• Participate in grievance procedures, hearings, and arbitrations as required
• Participate in departmental and University-wide initiatives and committees
• Complete special projects and reports as assigned

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom - it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters - more than half a million strong - driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows: Integrity, Respect, Responsibility, Discovery, Excellence, and Community.

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