Organizational Change Manager

SPECTRAFORCE; Duluth (GA); On-site; USD 103,000 - 109,000; Full time

Job summary

Spectraforce seeks an Organizational Change Management Lead for a 7-month Managed Services engagement in Duluth, GA. You will lead a team of three change practitioners, shaping the people side of the transition to a new operating model and service delivery framework.

The role partners with transition and client leadership to drive adoption, design communications, and mitigate disruption to operations while ensuring alignment with executives and functional leaders.

Qualifications

• 8+ years of organizational change management experience, with at least 3 years in a lead role managing OCM practitioners.
• Experience supporting managed services, outsourcing, or large-scale IT/operating model transitions.
• Proven ability to build and execute change strategies, communication plans, and stakeholder engagement plans.
• Strong facilitation skills with senior leaders and cross-functional groups.
• Proficiency with Microsoft Office (PowerPoint, Word, Excel, Teams).
• Ability to work onsite in Duluth, GA three days per week.

Responsibilities

• Lead and manage a team of three OCM practitioners, assigning work, coaching, and reviewing deliverables
• Develop and execute the overall change management strategy and plan for the managed services transition
• Conduct stakeholder analysis and change impact assessments across impacted business and IT groups
• Build stakeholder alignment with client executives, sponsors, and functional leaders; facilitate leadership alignment sessions
• Design and deliver the communications strategy and plan, and draft executive, leader, and end-user communications
• Establish and manage a change network (change champions, leader toolkits, talking points, FAQs)
• Partner with transition and knowledge transfer leads to support handoffs from the client and incumbent teams to the managed services team
• Support new role definitions, process changes, and service model adoption (intake, ticketing, SLAs, escalation paths)
• Coordinate training needs analysis and readiness activities with training leads
• Define and track adoption and readiness metrics; run readiness assessments and pulse surveys and report progress to leadership
• Identify resistance and adoption risks early, and recommend and execute mitigation plans
• Provide regular status reporting to project and client leadership

Skills

Change management leadership

Executive stakeholder engagement

MS Office proficiency

Tools

PowerPoint

Word

Excel

Teams

Job description

Job Title: Organizational Change Management (OCM) Lead, Managed Services

Duration: 7 months

Top 3 Required Skills

• Experience leading change management teams
• Strong communications (written, verbal, and executive presence)
• Stakeholder alignment at the executive and functional leader level

Position Summary

The OCM Lead will own the people side of change for a large Managed Services engagement with a major retail client. This role leads a team of three change practitioners and is responsible for preparing business and IT stakeholders for the transition to a new managed services operating model, including new service delivery processes, roles, governance, and ways of working. The OCM Lead partners closely with transition, service delivery, and client leadership to drive adoption and minimize disruption to operations.

Key Responsibilities

• Lead and manage a team of three OCM practitioners, assigning work, coaching, and reviewing deliverables
• Develop and execute the overall change management strategy and plan for the managed services transition
• Conduct stakeholder analysis and change impact assessments across impacted business and IT groups
• Build stakeholder alignment with client executives, sponsors, and functional leaders; facilitate leadership alignment sessions
• Design and deliver the communications strategy and plan, and draft executive, leader, and end-user communications
• Establish and manage a change network (change champions, leader toolkits, talking points, FAQs)
• Partner with transition and knowledge transfer leads to support handoffs from the client and incumbent teams to the managed services team
• Support new role definitions, process changes, and service model adoption (intake, ticketing, SLAs, escalation paths)
• Coordinate training needs analysis and readiness activities with training leads
• Define and track adoption and readiness metrics; run readiness assessments and pulse surveys and report progress to leadership
• Identify resistance and adoption risks early, and recommend and execute mitigation plans
• Provide regular status reporting to project and client leadership

Required Qualifications

• 8+ years of organizational change management experience, with at least 3 years in a lead role managing OCM practitioners
• Experience supporting managed services, outsourcing, or large-scale IT/operating model transitions
• Proven ability to build and execute change strategies, communication plans, and stakeholder engagement plans
• Strong facilitation skills with senior leaders and cross-functional groups
• Proficiency with Microsoft Office (PowerPoint, Word, Excel, Teams)
• Ability to work onsite in Duluth, GA three days per week

Preferred Qualifications

• Retail industry experience
• Familiarity with ITIL or IT service management concepts
• Consulting background working in a client-facing delivery model

For information on benefits, equal opportunity employment, and location-specific applicant notices.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $75/hr - 79.00/hr.