Organizational Change Management Specialist (Information Technology Executive 2)

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Telework option

Job summary

The Commonwealth of Pennsylvania is seeking an Organizational Change Management Specialist to support enterprise technology initiatives and drive adoption across agencies. You will help leaders, employees, and stakeholders embrace change, build new skills, and deliver sustainable outcomes.

You will develop readiness strategies, lead stakeholder engagement, and coordinate training to ensure successful implementation of new systems and processes within Pennsylvania.

Qualifications

• Seven years of professional information technology experience and a bachelor’s degree; or eleven years of professional information technology experience; or an equivalent combination of experience and training.
• At least three years of OCM experience in corporate, consulting, or technology-driven environments.
• Experience executing change plans (stakeholder engagement, impact assessments, communications, training, adoption).
• Strong communication, facilitation, analytical, and problem-solving skills.
• Ability to work effectively across cross-functional teams.
• Proficiency in Microsoft Office and collaboration tools.

Responsibilities

• Develop and implement change management strategies that support technology initiatives, service transitions, and business process improvements.
• Conduct organizational readiness reviews, stakeholder analyses, and impact evaluations to identify risks and implementation challenges.
• Advise executives, managers, and agency representatives on organizational impacts, workforce transitions, and adoption approaches.
• Create communication and engagement plans that build awareness, address concerns, and encourage acceptance of new technologies.
• Coordinate training, knowledge transfer, and workforce readiness activities that strengthen technology utilization and sustainability.
• Analyze feedback, measure outcomes, prepare reports, and recommend improvements to increase change management effectiveness.

Skills

OCM experience

Change management

Communication

Facilitation

Analytical thinking

Cross-functional collaboration

Problem-solving

Microsoft Office

Education

Bachelor’s degree in Information Technology

Prosci/CCMP certification

ITIL Foundations certification

Tools

LMS platforms

Stakeholder engagement tools

Adoption measurement tools

Project management tools

Job description

Make a difference with the Technology Business Office as an Organizational Change Management Specialist. This position gives you the opportunity to support major technology initiatives that help agencies work more effectively and serve Pennsylvanians better. You will play a key role in helping people embrace change, build new skills, and achieve successful outcomes. Bring your passion for improvement and help drive enterprise-wide transformation.

This position supports enterprise technology and organizational transformation efforts by helping employees, leaders, and stakeholders successfully adopt new systems, services, and business processes. The role develops strategies that improve readiness, communication, engagement, and long-term adoption across the Commonwealth. As an Organizational Change Management Specialist, you will perform the following duties:

• Change Strategies:Develop and implement change management strategies that support technology initiatives, service transitions, and business process improvements
• Readiness Assessments:Conduct organizational readiness reviews, stakeholder analyses, and impact evaluations to identify risks and implementation challenges
• Leadership Consultation:Advise executives, managers, and agency representatives on organizational impacts, workforce transitions, and adoption approaches
• Stakeholder Engagement:Create communication and engagement plans that build awareness, address concerns, and encourage acceptance of new technologies
• Adoption Support:Coordinate training, knowledge transfer, and workforce readiness activities that strengthen technology utilization and sustainability
• Performance Evaluation:Analyze feedback, measure outcomes, prepare reports, and recommend improvements to increase change management effectiveness

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time, three days in office, two days telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Interested in learning more? Additional details regarding this position can be found in the position description.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Seven years of professional information technology experience and a bachelor’s degree; or
• Eleven years of professional information technology experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must have at least three years of OCM experience in corporate, consulting, or technology driven environments.
• You must have experience executing change plans (stakeholder engagement, impact assessments, communications, training, adoption).
• You must have strong communication, facilitation, analytical, and problem-solving skills.
• You must work effectively across cross-functional teams.
• You must be proficient in Microsoft Office and collaboration tools.
• You must be able to perform essential job functions.

Preferred Qualifications (not required)

• Possession of a Prosci or similar change management certification (e.g., CCMP)
• Experience with enterprise or digital transformation initiatives (ERP, CRM, etc.)
• Familiarity with LMS platforms, stakeholder engagement tools, and adoption measurement tools
• Experience in matrixed or consulting environments
• Possession of ITIL Foundations certification

Legal Requirements

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.