Information Technology Generalist 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybride; USD 52 000 - 68 000; Plein temps

Résumé du poste

Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to support access management, security operations, and customer service across the Health and Human Services Delivery Center. You will handle user access, assist with technical issues, and contribute to secure, reliable IT services in a public sector environment.

The role involves operations across Active Directory, legacy mainframe access, and process improvements, with opportunities for telework part-time and

Qualifications

• One year as an IT Trainee or IT Technician, or three years in IT applications/networks/desktop services; or
• One year of IT experience with an associate's degree in IT; or
• Equivalent combination of experience and training.

Responsabilités

• Manage user access for centralized systems, networks, platforms, and applications while helping maintain secure operations
• Review service requests, troubleshoot reported issues, and coordinate with agencies to resolve access concerns
• Provide technical assistance for Active Directory accounts, legacy mainframe access, and delegated administrator activities
• Review network activity, support security compliance efforts, document findings, and help identify security issues
• Develop improved methods for requesting access, troubleshooting problems, and enhancing customer-focused service delivery
• Assist with updating training materials, learning IT service management practices, and supporting team knowledge sharing

Connaissances

Access Administration

Ticket Resolution

System Support

Security Monitoring

Process Improvement

Training Support

Formation

Associate's degree in IT

Description du poste

Join the Health and Human Services Delivery Center as an Information Technology Generalist 1 and help keep critical systems secure, accessible, and running smoothly. In this role, you will support employees, business partners, and customers by managing system access and helping solve technical issues. Your work will directly support important public services across the Commonwealth. If you enjoy technology, teamwork, and customer service, this is a great opportunity to grow your career.

This position supports access management, security operations, and customer service activities for the Health and Human Services Delivery Center. The role combines technical support, system administration, problem solving, and process improvement to help users securely access the tools they need. As an Information Technology Generalist 1, you will perform the following duties:

• Access Administration: Manage user access for centralized systems, networks, platforms, and applications while helping maintain secure operations
• Ticket Resolution: Review service requests, troubleshoot reported issues, and coordinate with agencies and business partners to resolve access concerns
• System Support: Provide technical assistance for Active Directory accounts, legacy mainframe access, delegated administrator activities, and related user needs
• Security Monitoring: Review network activity, support security compliance efforts, document findings, and help identify potential security issues
• Process Improvement: Develop improved methods for requesting access, troubleshooting problems, and enhancing customer-focused service delivery
• Training Support: Assist with updating training materials, learning IT service management practices, and supporting team knowledge sharing

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time. You will be required to come into the office at least two days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement for more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/testoncefor this posting.
• Your results will be provided via email.