Organizational Change Management Lead

Capgemini; Richmond (VA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and performance‑dr­

Comprehensive benefits package

Career development and training

Flexible work arrangements (remote and

Private Health Insurance

Retirement Plans

Paid Time Off

Training & Development

Job summary

Capgemini is seeking an experienced Organizational Change Management (OCM) Consultant to support large-scale insurance transformation programs and drive adoption across the organization.

This hands-on transformation role involves designing and executing change strategies, not just advising, and collaborating with a broader transformation team on platform implementations and operating model changes.

Qualifications

• 8+ years of experience in Organizational Change Management or related consulting roles.
• Experience supporting large-scale transformation programs.
• Ability to design and execute OCM strategies across communications, training, and stakeholder engagement.
• Experience supporting technology or platform implementations within complex environments.
• Strong stakeholder management with business and leadership audiences.

Responsibilities

• Design and execute organizational change strategies aligned to business and technology transformation goals.
• Conduct change impact assessments across business functions (e.g., policy, claims, underwriting, finance).
• Develop and deliver stakeholder engagement, communication, and training plans.
• Support adoption measurement, readiness assessments, and post-go-live sustainment activities.

Skills

Change management

Stakeholder management

Communication

Training design

Tools

Guidewire

Sapiens

Majesco

Insurity

Job description

We are seeking an experienced Organizational Change Management (OCM) Consultant to support large-scale insurance transformation programs. This role is designed for practitioners who can operate within complex environments, translate business and technology change into actionable strategies, and drive adoption across all levels of an organization.

This is a hands‑on transformation role—ideal for individuals who design and execute change strategies, not just advise on them.

Role Overview

As an OCM Consultant, you will work as part of a broader transformation team supporting enterprise programs, including platform implementations and operating model changes. You will partner with business and technology stakeholders to assess impacts, design change strategies, and deliver execution across communications, training, and stakeholder engagement.

This role requires the ability to navigate structured programs while adapting to evolving priorities and business needs.

Key Responsibilities

Change Strategy & Execution

• Design and execute organizational change strategies aligned to business and technology transformation goals

• Conduct change impact assessments across business functions (e.g., policy, claims, underwriting, finance)

• Develop and deliver stakeholder engagement, communication, and training plans

• Support adoption measurement, readiness assessments, and post-go-live sustainment activities

Stakeholder Engagement

• Engage stakeholders across all levels—from frontline teams to senior leadership

• Build trust and alignment within cross‑functional teams

• Support leaders in understanding change impacts and guiding their teams through transition

Transformation Delivery

• Partner with program and project teams to integrate change management into overall delivery

• Support technology implementations (e.g., Guidewire, Sapiens,Majesco,Insurity,or similar insurance platforms) by translating system changes into business impacts

• Identify risks, resistance points, and mitigation strategies throughout the transformation lifecycle

Capability & Practice Development

• Contribute to the development of OCM assets, frameworks, and reusable offerings

• Support the growth of Capgemini’s OCM capability within Insurance and broader business transformation services

• Participate in internal knowledge sharing and continuous improvement initiatives.

• 8+ years of experience in Organizational Change Management, business transformation, or related consulting roles

• Proven experience supporting large-scale transformation programs, including multi-year initiatives

• Demonstrated ability to design and execute OCM strategies (not limited to communications or training)

• Experience supporting technology or platform implementations within complex environments

• Strong stakeholder management skills, with experience engaging both business and leadership audiences

• Ability to operate effectively within structured programs while managing evolving priorities.

PreferredQualifications

• Experience in Insurance or Financial Services (Insurance strongly preferred)

• Familiarity with insurance platforms such as Guidewire, Sapiens, or similar enterprise systems

• Certification or training in change management methodologies (e.g., Prosci,CCMP, or equivalent)

• Consulting experience within transformation-focused environments.

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Retirement Plans
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55+ year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported €22.1 billion in revenues in 2024.

https://www.capgemini.com/us-en/about-us/who-we-are/