Org Change Management & Training Lead (Public Sector)

Infosys; United States; On-site; USD 154,000 - 193,000; Full time

Job summary

Infosys Public Services is seeking an Organizational Change Management (OCM) / Training Lead to join our team. The role focuses on designing and executing an OCM strategy and delivering comprehensive training for the new system across operations, finance, audit, and maintenance.

You will develop curricula, instructor guides, and user materials for diverse audiences, coordinate sessions and webinars, and measure training effectiveness.

Qualifications

• 7+ years in the public sector creating organizational change management programs or training programs and curricula for enterprise system solutions.
• 3+ years in a role similar to the proposed for this project (OCM Lead, Training Lead, or equivalent).
• Experience in tollway, transportation, or comparable industries with strong customer and systems focus.

Responsibilities

• Design and implement an Organizational Change Management strategy aligned with project objectives.
• Develop and deliver training covering all aspects of the system, including operations, financial reconciliation, audit, and maintenance.
• Create training curricula, instructor guides, and user materials tailored to diverse audiences (e.g. operational staff, and management).
• Coordinate and facilitate training sessions, workshops, and webinars for end-users and stakeholders.
• Develop job aids, quick reference guides, and e-learning modules to support ongoing learning.
• Collaborate with project teams to ensure training materials reflect latest system functionality and business processes.
• Establish feedback mechanisms to measure training effectiveness and adjust programs as needed.

Skills

Organizational Change Management

Training Delivery

Stakeholder Engagement

Communication

Education

Bachelor's degree or foreign equivalent

Master's degree preferred

Tools

LMS

E-learning authoring tools

Virtual training technologies

Job description

Infosys Public Services is seeking an Organizational Change Management (OCM) / Training Lead to join our team. The role focuses on designing and executing an OCM strategy and delivering comprehensive training for the new system across operations, finance, audit, and maintenance.

You will develop curricula, instructor guides, and user materials for diverse audiences, coordinate sessions and webinars, and measure training effectiveness.