Orders & Customer Care Specialist I

Quantix SCS LLC; Town of Texas (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Quantix SCS LLC is seeking a Customer Service Specialist I to coordinate order management and provide one-on-one service to customers. You will communicate daily needs, maintain documentation, and help prevent issues through organized, proactive support.

Ideal candidates excel in problem-solving, communication, and time management, with proficiency in Word and Excel and the ability to learn new systems quickly. Bachelor’s degree is preferred but not required.

Qualifications

• Excellent problem-solving and analytical abilities with strong organizational skills.
• Strong communication skills for internal and external customers.
• Proficiency in Word and Excel; ability to learn other systems quickly.
• Self-motivated, able to work independently with minimal supervision.
• Experience in Customer Service, Account Management, or Inventory Management preferred.

Responsibilities

• Serve as liaison between Quantix and customers' orders to ensure timely processing.
• Communicate with customers via phone and email to facilitate needs and shipments.
• Maintain detailed documentation to support other departments.
• Build relationships through service, communication, and product knowledge.
• Identify improvement opportunities and support business development through relationships.

Skills

Problem-solving

Organizational skills

Time management

Analytical skills

Excellent communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Quantix SCS LLC is seeking a Customer Service Specialist I to coordinate order management and provide one-on-one service to customers. You will communicate daily needs, maintain documentation, and help prevent issues through organized, proactive support.

Ideal candidates excel in problem-solving, communication, and time management, with proficiency in Word and Excel and the ability to learn new systems quickly. Bachelor’s degree is preferred but not required.