Ordering & Service Coordinator

Windowsdirectusa; Cincinnati (OH); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Ordering & Service Coordinator at Windowsdirectusa reviews, verifies, and processes orders for windows, doors, and baths, ensuring accuracy from order to completion. You will collaborate with customers, vendors, and internal teams to resolve service needs and balances while maintaining organized files.

The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proficiency with Microsoft Office or CRM systems to keep orders on

Qualifications

• Strong attention to detail and organizational skills.
• Ability to read and interpret measurements and job specifications.
• Comfortable communicating with customers, vendors, and field staff.
• Proficiency in Microsoft Office and/or CRM systems.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Review sales packets for completeness and accuracy.
• Compare contracts, job photos, and field measurements to ensure order accuracy.
• Verify product specifications, sizing, and materials before placing orders.
• Submit purchase orders to vendors in a timely manner.
• Communicate with customers, vendors, and field staff regarding orders and service needs.
• Follow up with customers after service appointments to ensure issues have been resolved.
• Assist with collections and customer payments as needed.
• Track order status and maintain organized job files.
• Ensure orders comply with company and manufacturer standards.
• Provide general administrative support to the operations team.

Skills

Strong attention to detail

Organizational skills

Read measurements and job specs

Communicating with customers, vendors,

Microsoft Office or CRM systems

Multitasking in fast-paced environment

Job description

Job Overview

The Ordering & Service Coordinator is responsible for reviewing, verifying, and processing product orders for window, door, and bath projects while ensuring a smooth customer experience from order through completion. This role works closely with customers, vendors, and internal teams to ensure orders are accurate, service needs are resolved, and outstanding balances are addressed.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Review sales packets for completeness and accuracy
• Compare contracts, job photos, and field measurements to ensure order accuracy
• Verify product specifications, sizing, and materials before placing orders
• Submit purchase orders to vendors in a timely manner
• Communicate with customers, vendors, and field staff regarding orders and service needs
• Follow up with customers after service appointments to ensure issues have been resolved
• Assist with collections and customer payments as needed
• Track order status and maintain organized job files
• Ensure orders comply with company and manufacturer standards
• Provide general administrative support to the operations team

Requirements

• Strong attention to detail and organizational skills
• Ability to read and interpret measurements and job specifications
• Comfortable communicating with customers, vendors, and field staff
• Proficiency in Microsoft Office and/or CRM systems
• Ability to manage multiple priorities and work independently

Preferred Qualifications

• Experience in the construction, remodeling, window, door, or bath industries
• Experience in customer service, collections, or account follow-up
• Familiarity with product ordering and purchase order processes

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay: $21.00 - $24.00 per hour

Work Location: In person