Order-to-Cash & Sales Support Specialist

RENSA FILTRATION INC; Carol Stream (IL); Presencial; USD 34.000 - 39.000; Jornada completa

Descripción de la vacante

Rensa Filtration Inc. is seeking a Customer Service & Sales Support Associate in Carol Stream, IL. You will manage inquiries, process orders, and support day-to-day sales activities, helping drive customer satisfaction and revenue growth.

You will serve as a strategic partner to a leading sales representative, handling order-to-cash activities, maintaining accurate records, and coordinating with hospital, data center, and commercial accounts.

Formación

• High school diploma or equivalent required.
• Exceptional attention to detail.
• Ability to work independently and manage multiple priorities under tight deadlines.
• Previous experience in customer service, sales support, inside sales, order management, or administrative support preferred.
• Experience in a manufacturing, industrial, distribution, or B2B environment is a plus.

Responsabilidades

• Serve as primary point of contact for customer inquiries via phone and email, providing prompt and professional assistance.
• Enter, process, and manage customer purchase orders accurately and efficiently.
• Create sales orders from approved customer quotes and ensure timely order fulfillment.
• Support sales representatives with account management, quote preparation, order tracking, and customer follow-up activities.
• Coordinate order entry, shipment tracking, and delivery schedules to ensure customers receive products on time.
• Maintain accurate customer records and document customer interactions within CRM and business systems.
• Schedule meetings, maintain department records, and provide general administrative support to the sales team.
• Manage monthly hospital service accounts scheduling, tagging, and purchase orders.
• Ownership of the billing and collections cycle for specific sales representatives; focused on generating, reviewing and issuing customer invoices.
• Partner with sales and account managers to resolve billing discrepancies.
• Conduct professional outbound customer calls for collections.
• Proactively identify past-due accounts and escalation as appropriate.

Conocimientos

Customer service

Order processing

Data entry

Communication

Multitasking

Educación

High school diploma or equivalent

Experience in admin/support

Herramientas

ERP systems

CRM systems

NetSuite

Descripción del empleo

Rensa Filtration Inc. is seeking a Customer Service & Sales Support Associate in Carol Stream, IL. You will manage inquiries, process orders, and support day-to-day sales activities, helping drive customer satisfaction and revenue growth.

You will serve as a strategic partner to a leading sales representative, handling order-to-cash activities, maintaining accurate records, and coordinating with hospital, data center, and commercial accounts.