Customer Service & Sales Admin Support

Automatic Data Processing, Inc.; Carol Stream (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

Rensa Filtration in Carol Stream, IL, is seeking a Customer Service & Sales Support Associate to manage the order-to-cash cycle, process customer inquiries, and support day-to-day sales activities. You will partner with a leading sales representative to keep key accounts running smoothly and drive customer satisfaction.

Ideal candidates are highly organized, detail-oriented, and able to work independently in a fast-paced environment while supporting billing, invoicing, and account management

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience in customer service, sales support, order management, or administrative roles preferred.
• Experience with ERP and CRM systems is beneficial.

Responsibilities

• Serve as primary contact for customer inquiries via phone and email.
• Enter, process, and manage customer purchase orders accurately.
• Create sales orders from approved quotes and ensure timely fulfillment.
• Support sales reps with account management, quotes, order tracking, and follow-up.
• Coordinate order entry, shipment tracking, and delivery schedules to ensure on-time delivery.
• Maintain customer records in CRM and business systems.
• Provide general administrative support to the sales team.

Skills

Verbal & written communication

Organization

Attention to detail

Time management

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

ERP systems

CRM systems

NetSuite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

OPX-Operations Support Level 2 AFE-Corporate, Carol Stream, IL, US

3 days ago Requisition ID: 1203

Salary Range: $25.00 To $28.00 Hourly

Who is Rensa Filtration?

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

What We Do

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

What you will do:

The Customer Service & Sales Support Associate plays a critical role in supporting customers, sales representatives, and internal operations by delivering exceptional customer service and administrative support. This position serves as a key point of contact for customers, managing inquiries, processing orders, coordinating order fulfillment, and supporting day-to-day sales activities. The ideal candidate is highly organized, able to work independently, detail-oriented, customer-focused, and thrives in a fast-paced environment while helping drive customer satisfaction and business growth.

You will serve as a strategic partner to a leading sales representative. In this role, you’ll be the engine behind one of our most successful sales relationships: managing the order-to-cash cycle, keeping key accounts running smoothly, and freeing up the sales rep to focus on growing the business. You’ll serve as a trusted point of contact for customers, including hospital, data center, and commercial accounts, and your work will directly impact customer retention, revenue, and cash flow.

Essential Duties and Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email, providing prompt and professional assistance.
• Enter, process, and manage customer purchase orders accurately and efficiently.
• Create sales orders from approved customer quotes and ensure timely order fulfillment.
• Support sales representatives with account management, quote preparation, order tracking, and customer follow-up activities.
• Coordinate order entry, shipment tracking, and delivery schedules to ensure customers receive products on time.
• Maintain accurate customer records and document customer interactions within CRM and business systems.
• Schedule meetings, maintain department records, and provide general administrative support to the sales team.
• Manage monthly hospital service accounts scheduling, tagging, and purchase orders.
• Ownership of the billing and collections cycle for specific sales representatives; focused on generating, reviewing and issue customer invoices.
  • Partner with sales and account managers to resolve billing discrepancies.
  • Conduct professional outbound customer calls for collections.
  • Proactively identify past-due accounts and escape as appropriate.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Exceptional attention to detail.
• Ability to work independently and manage multiple priories under tight deadlines.
• Previous experience in customer service, sales support, inside sales, order management, or administrative support preferred.
• Experience in a manufacturing, industrial, distribution, or business-to-business (B2B) environment is a plus.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills with strong phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Experience with ERP and CRM systems preferred; NetSuite experience is a plus.
• Strong data entry and order processing skills.
• Ability to work independently while also collaborating effectively with cross-functional teams.