Customer Success & Sales Ops Associate

Automatic Data Processing, Inc.; Carol Stream (IL); Presencial; USD 34.000 - 39.000; Jornada completa

Descripción de la vacante

Rensa Filtration in Carol Stream, IL, is seeking a Customer Service & Sales Support Associate to manage the order-to-cash cycle, process customer inquiries, and support day-to-day sales activities. You will partner with a leading sales representative to keep key accounts running smoothly and drive customer satisfaction.

Ideal candidates are highly organized, detail-oriented, and able to work independently in a fast-paced environment while supporting billing, invoicing, and account management

Formación

• High school diploma or equivalent required.
• Excellent verbal and written communication and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience in customer service, sales support, order management, or administrative roles preferred.
• Experience with ERP and CRM systems is beneficial.

Responsabilidades

• Serve as primary contact for customer inquiries via phone and email.
• Enter, process, and manage customer purchase orders accurately.
• Create sales orders from approved quotes and ensure timely fulfillment.
• Support sales reps with account management, quotes, order tracking, and follow-up.
• Coordinate order entry, shipment tracking, and delivery schedules to ensure on-time delivery.
• Maintain customer records in CRM and business systems.
• Provide general administrative support to the sales team.

Conocimientos

Verbal & written communication

Organization

Attention to detail

Time management

Independent work

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office Suite

ERP systems

CRM systems

NetSuite

Descripción del empleo

Rensa Filtration in Carol Stream, IL, is seeking a Customer Service & Sales Support Associate to manage the order-to-cash cycle, process customer inquiries, and support day-to-day sales activities. You will partner with a leading sales representative to keep key accounts running smoothly and drive customer satisfaction.

Ideal candidates are highly organized, detail-oriented, and able to work independently in a fast-paced environment while supporting billing, invoicing, and account management