Commercial Operations Analyst, EIG

Corning; City of Corning (NY); Vor Ort; USD 63.000 - 87.000; Vollzeit

Zusammenfassung

Corning is seeking a Commercial Operations Analyst to provide day-to-day administrative support for commercial product lines. Under supervision, you will handle customer inquiries, quotations, order entry, tracking, and other order-to-cash activities, while maintaining accurate records and collaborating across internal teams.

You will escalate non-routine issues and contribute to standard reporting as your product knowledge grows, helping ensure timely processing and excellent service.

Qualifikationen

• 0–2 years of experience in customer service, order administration, sales support or related area.
• Proficient with Microsoft Office, especially Excel, Outlook, and Teams.
• Ability to follow detailed procedures and maintain accurate records.
• Ability to learn and use ERP/SAP or order-management systems.
• Strong attention to detail and organization.

Aufgaben

• Respond to routine customer inquiries and provide order-status updates using established processes and approved information.
• Support quotations, order entry, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.
• Maintain accurate customer, order, and system records; review transactions for completeness and escalates discrepancies.
• Coordinate routine order information with internal teams (Customer Service, Supply Chain, Logistics, Finance).
• Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to the appropriate contacts.
• Assist with routine issue resolution and escalate exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.
• Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.
• Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.
• Assist with maintaining process documentation and identifying recurring issues for supervisor review.
• Perform other assigned commercial operations support activities as needed.

Kenntnisse

Customer service

Order administration

ERP/SAP

Excel skills

Administrative workflows

Attention to detail

Ausbildung

Bachelor's degree in business

Bachelor's degree in supply chain

Tools

ERP System

CRM System

Order-management system

Jobbeschreibung

Requisition Number: 79417

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations — not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

The Commercial Operations Analyst provides day-to-day administrative and operational support for commercial product lines. Working under close supervision and following established procedures, this role assists with customer inquiries, quotations, order entry, order tracking, and related order-to-cash activities.

The role maintains accurate records, coordinates routine information between internal teams and customers, and escalates non-routine issues to the appropriate team member. As knowledge of products, customers, and internal processes develops, the Specialist supports standard reporting and other assigned commercial operations activities.

Key Responsibilities

• Respond to routine customer inquiries and provide order-status updates using established processes and approved information.
• Support quotations, order entry, order changes, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.
• Maintain accurate customer, order, and system records; review transactions for completeness and escalates discrepancies.
• Coordinate routine order information with Customer Service, Supply Chain, Logistics, Finance, and other internal teams.
• Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to the appropriate contacts.
• Assist with routine issue resolution and promptly escalates exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.
• Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.
• Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.
• Assist with maintaining process documentation and identifying recurring issues for supervisor review.
• Perform other assigned commercial operations support activities as needed.

Experiences/Education – Required

• 0–2 years of experience in customer service, order administration, sales support, commercial operations, supply chain, or a related area.
• Basic understanding of customer service, order processing, and administrative or operational workflows.
• Ability to follow detailed procedures, maintain accurate records, and complete routine work on time.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
• Ability to learn and use business systems such as ERP/SAP or order-management systems.
• Strong attention to detail, organization, communication, and follow-through.
• Ability to manage routine tasks, ask questions when clarification is needed, and escalates issues appropriately.

Experiences/Education – Desired

• Bachelor’s degree in business, supply chain, operations, finance, economics, engineering, or a related discipline.
• Experience using an ERP, CRM, or order-management system.
• Familiarity with basic Excel functions and standard business reporting.

This position does not support immigration sponsorship.

The range for this position is $63,000.00 – $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].