Commercial Operations Analyst – Entry Level

Corning, Inc.; City of Corning (NY); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Bonuses & incentives

Pension plan

Health benefits

Job summary

Corning Incorporated is seeking a Commercial Operations Analyst to provide day-to-day administrative and operational support for commercial product lines in Corning, NY. You will handle customer inquiries, quotations, and order-entry tasks, while maintaining accurate records and collaborating with internal teams.

Under close supervision, you will assist with routine reporting and order-to-cash activities, escalating non-routine issues as needed.

Qualifications

• 0–2 years in customer service, order administration, sales support, commercial operations, supply chain, or related area.
• Basic understanding of customer service, order processing, and administrative or operational workflows.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
• Ability to learn and use business systems such as ERP/SAP or order-management systems.

Responsibilities

• Respond to routine customer inquiries and provide order-status updates using established processes and approved information.
• Support quotations, order entry, changes, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.
• Maintain accurate customer, order, and system records; review transactions for completeness and elevate discrepancies.
• Coordinate routine order information with Customer Service, Supply Chain, Logistics, Finance, and other internal teams.
• Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to the appropriate contacts.
• Assist with routine issue resolution and promptly elevate exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.
• Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.
• Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.
• Assist with maintaining process documentation and identifying recurring issues for supervisor review.
• Perform other assigned commercial operations support activities as needed.

Skills

MS Office

Excel

Order processing

ERP/SAP

Attention to detail

Education

Bachelor's degree in business, supply chain, operations, finance, economics, engineering, or related

Tools

ERP/CRM systems

Job description

Corning Incorporated is seeking a Commercial Operations Analyst to provide day-to-day administrative and operational support for commercial product lines in Corning, NY. You will handle customer inquiries, quotations, and order-entry tasks, while maintaining accurate records and collaborating with internal teams.

Under close supervision, you will assist with routine reporting and order-to-cash activities, escalating non-routine issues as needed.