Order-to-Cash Leader — Global Receivables & Cash Flow

Amazon Inc.; Omaha (NE); Ibrido; USD 139.000 - 188.000; Tempo pieno

Descrizione del lavoro

Amazon.com Services LLC in Arlington, VA is seeking an Order-to-Cash Manager to lead Finance Operations within the FinOps Support Center. You will guide government and nonprofit customers through billing issues, post cash, and report team performance.

The role rewards self-motivation, process improvement, and cross-group collaboration with strong organizational skills and attention to detail. This is a full-time, on-site role with path to leadership.

Competenze

• 5+ years of tax, finance or a related analytical field experience.
• 5+ years of Accounts Receivable or Account Payable experience.
• 3+ years of directly managing and leading a team of 5+ members experience.
• Bachelor's degree.
• US Citizenship.

Mansioni

• Understanding the AWS & Transportation billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR.
• Managing a portfolio of customer receivables and working to maximize AWS & Transportation cash flow by solving customer payment issues.
• Preparing insightful and actionable reports for the receivables management team.
• Managing the full cycle of accounts receivable past due balances, including research, analysis, and reconciliation.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external accounts receivable inquiries.
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information.
• Directly interacting with a wide variety of public sector accounts, building strong relationships and understanding the procure-to-pay cycles of our customers.
• Developing policies, procedures, and processes with internal support teams, then implementing and enforcing them globally (continuous improvement cycle).
• Performing deep dive analysis of AWS & Transportation customer contacts to gather lessons learned, then using that information to create or improve policies, procedures, and best practice reference materials.
• Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
• Acting as the Voice of the Customer for our AWS & Transportation top-tier customers and Sales teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Understanding the end-to-end O2C cycle and helping the team meet or exceed the monthly collections and cash application goals.
• Creating and updating the standard operating procedures needed to successfully run the business.
• Owning the metrics and reporting on metric performance, producing root cause analysis, and establishing tenets to improve month-over-month performance.
• Striving to Earth's Best Employer by providing a great learning experience for our team members.
• Working with internal stakeholders to implement controls and compliance processes that are best in class.

Conoscenze

Team leadership

Financial analysis

Accounts receivable

Cross-functional collaboration

Communication

Formazione

Bachelor's degree

MBA

CPA

Strumenti

SQL

MS Access

Essbase

Cognos

Descrizione del lavoro

Amazon.com Services LLC in Arlington, VA is seeking an Order-to-Cash Manager to lead Finance Operations within the FinOps Support Center. You will guide government and nonprofit customers through billing issues, post cash, and report team performance.

The role rewards self-motivation, process improvement, and cross-group collaboration with strong organizational skills and attention to detail. This is a full-time, on-site role with path to leadership.