Order-to-Cash & Customer Success Specialist

Lyten, Inc.; Indianapolis (IN); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

401K

Paid time off

Equity

Relocation assistance

Job summary

Lyten, Inc. is seeking a detail-oriented Customer & Order Management Specialist to act as the operational backbone for our commercial and supply chain teams.

You will manage the order-to-cash process using NetSuite, generate quotes, process orders, maintain inventory records, and coordinate with finance on billing issues. The ideal candidate has 5+ years in sales operations or order management, with experience in ERP/CRM systems.

Qualifications

• Bachelor’s degree with 5+ years of relevant experience in sales operations, administration, or order management or 10+ years in business administration, customer support, and operations.
• Experience using ERP/CRM systems; direct NetSuite quoting and order entry experience preferred.
• Strong data entry accuracy, record-keeping, and administrative skills.
• Excellent written and verbal communication; professional interfacing with external customers and internal teams.

Responsibilities

• Generate, review, and issue customer quotes and proposals within NetSuite.
• Manage end‑to‑end order entry and maintain accurate customer records and pricing tiers.
• Serve as the primary contact for order status, shipping timelines, and product availability.
• Coordinate with Finance to resolve payment discrepancies and AR issues.

Skills

Sales operations

Order management

Customer service

ERP systems

Education

Bachelor’s degree in Business, Operations, or related field

Tools

NetSuite

CRM systems

Job description

Lyten, Inc. is seeking a detail-oriented Customer & Order Management Specialist to act as the operational backbone for our commercial and supply chain teams.

You will manage the order-to-cash process using NetSuite, generate quotes, process orders, maintain inventory records, and coordinate with finance on billing issues. The ideal candidate has 5+ years in sales operations or order management, with experience in ERP/CRM systems.