Order-to-Cash AR Analyst | Process Improvement

GenServe Inc.; Tampa (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Life and disability coverage

Job summary

GenServe Inc. in Tampa, FL seeks an Accounts Receivable / Order-to-Cash Analyst to own the end-to-end billing and cash collection cycle for a national portfolio.

The role combines hands-on invoicing, customer-AP coordination, and portal management across Sage, NetSuite, Salesforce, and QuickBooks, with room to improve processes. You will work across sales, service, and branches nationwide, diagnosing delays, leading process-improvement projects, and building SOPs while maintaining accuracy and

Qualifications

• Associate or Bachelors degree in Accounting/Finance/Business or equivalent experience.
• 35 years of accounts receivable, billing, or collections experience, ideally in a multi-entity or multi-branch environment.
• Hands-on experience with at least one major ERP (Sage, NetSuite, or comparable) and proficiency in Excel.
• Experience working with customer AP/procurement portals and managing invoice submission and disputes.
• Strong written and verbal communication; comfortable interfacing with customer AP teams and internal stakeholders across multiple locations.
• High tolerance for ambiguity and ability to operate with incomplete information in undefined situations.
• Detail-oriented, organized, and able to manage competing priorities nationwide.

Responsibilities

• Generate timely, accurate customer invoices across multiple business units and billing types.
• Validate invoices against contracts, purchase orders, quotes and other supporting documentation before release.
• Process billing within Sage, NetSuite, and QuickBooks, ensuring correct mapping and recording of transactions.
• Maintain AR records and aging; reconcile sub-ledger activity to the general ledger.
• Serve as the primary contact for assigned customers' accounts-payable groups on invoice delivery, disputes, and payment status.
• Research and resolve billing discrepancies, short-pays, and documentation requests promptly.
• Submit and manage invoices through customer AP portals (e.g., Ariba, Coupa, vendor portals) and maintain credentials.

Skills

Accounts receivable

Billing

Collections

Data analysis

Cross-functional collaboration

Education

Associate or Bachelors degree in Accounting/Finance/Business

Tools

Sage

Salesforce

NetSuite

QuickBooks

Job description

GenServe Inc. in Tampa, FL seeks an Accounts Receivable / Order-to-Cash Analyst to own the end-to-end billing and cash collection cycle for a national portfolio.

The role combines hands-on invoicing, customer-AP coordination, and portal management across Sage, NetSuite, Salesforce, and QuickBooks, with room to improve processes. You will work across sales, service, and branches nationwide, diagnosing delays, leading process-improvement projects, and building SOPs while maintaining accuracy and