Order Taker - The Lodge (Part Time)

Pebble Beach; Pebble Beach (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee dining

Restaurant discounts

Golf privileges

Career growth

Lunch provided

Job summary

The Lodge at Pebble Beach is seeking an Order Taker to accurately take guest food orders by phone, answer questions about menus and hours, and deliver guest orders when needed. The role requires strong communication, math, and organizational skills, plus a food safety certification and a high school diploma.

Responsibilities include recording orders, processing charges, coordinating deliveries to rooms, maintaining a clean workspace, and providing exceptional guest service across Pebble Beach

Qualifications

• Clear and polite communication is required.
• Strong math and organizational skills are essential.
• Ability to work a varied and flexible shift is expected.
• Food safety certification is required.
• High school diploma or equivalent is required.

Responsibilities

• Sort door menus according to time of delivery for breakfast.
• Answer the telephone and record guest information and the food and beverage items ordered.
• Record all deliveries to the rooms of food, flowers and amenities on the pick-up sheet.
• Answer questions about all hotel menus and their hours of operation.
• Total and post all guest charges, including honor bar.
• Order office supplies for the department.
• Maintain a clean work environment.
• Prepare amenity packages.
• Suggest additional food and beverage items to compliment order.
• Be familiar with hotel services in order to answer questions and provide assistance to guests.
• Report any and all problems to management, to ensure guest satisfaction and the protection of company property.
• Perform side work duties as assigned on daily side work form.
• Comply with all Pebble Beach Company safety, health and general policies and procedures.

Skills

Clear communication

Math and organization

Flexible shifts

Food safety certification

Education

High school diploma or equivalent

Job description

• Job Category The Lodge at Pebble Beach, Food & Beverage, In-Room Dining

Description

The Order Taker accurately and quickly take guest food orders over the telephone. Answer questions about all hotel menus and their hours of operation. Deliver guest orders as needed.

Company Background:

PebbleBeach Company, (“PBC” or “The Company”)headquarteredin Pebble Beach, California, owns andoperatesthe world-famous PebbleBeachResorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company alsooperatesfive renowned golf courses: Pebble Beach Golf Links,homeof the 2027 U.S. Open,Spyglass Hill Golf Course,The Links at Spanish Bay, Del Monte Golf Course, andthe Tiger Woods designed short course,The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at PebbleBeach,Forbes Five-Star certified since 2014,Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concoursd’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

• Sort door menus according to time of delivery for breakfast.
• Answer the telephone and record guest information and the food and beverage items ordered.
• Record all deliveries to the rooms of food, flowers and amenities on the pick-up sheet.
• Answer questions about all hotel menus and their hours of operation.
• Total and post all guest charges, including honor bar.
• Order office supplies for the department.
• Maintain a clean work environment.
• Prepare amenity packages.
• Suggest additional food and beverage items to compliment order.
• Be familiar with hotel services in order to answer questions and provide assistance to guests.
• Report any and all problems to management, to ensure guest satisfaction and the protection of company property.
• Perform side work duties as assigned on daily side work form.
• Comply with all Pebble Beach Company safety, health and general policies and procedures.

Absolutely Required Skills:

• Clear and polite manner of communicating.
• Good math and organizational skills.
• Ability to work a varied and flexible shift.
• Food safety certification required.
• High school diploma or equivalent.

Desired Skills:

• Food & beverage experience helpful.

Why work for Pebble Beach Company:

• Benefits are provided by the Unite Here Local 19 Union* and include health and retirement.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

* Union employees are required to pay applicable Union dues.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.