Order Systems Specialist

Rhino Assembly Corporation; New Berlin (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

The Rhino Assembly Corporation is seeking an Order Systems Specialist to expertly process sales orders from ticket through fulfillment. This role demands accuracy, strong communication, and the ability to manage multiple priorities in a queue-driven environment.

You will enter orders into Acumatica, coordinate with Sales and Sales Support, and monitor held orders to prevent delays while maintaining clear, timely communication across teams.

Qualifications

• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal abilities.
• Ability to learn and adapt to new software/order management systems with minimal training

Responsibilities

• Log into the ticket queue and manage assigned tickets in a timely manner
• Review incoming tickets to determine whether sufficient information is available to process a sales order
• Reach out to Sales and Sales Support to obtain any missing or additional information required to complete an order
• Create and enter sales orders accurately into Acumatica
• Respond to and resolve clarification requests regarding submitted orders
• Process change requests for existing sales orders as needed
• Monitor held orders to ensure they progress appropriately and do not become stuck
• Complete additional tasks and assignments as directed by the team or management
• Maintain clear and timely communication with Sales, Sales Support, and Purchasing throughout the order lifecycle

Skills

Attention to detail

Communication skills

Learning agility

Tools

Acumatica

Hubspot

NetSuite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Systems Specialist

Full Time New Berlin, WI, US

Salary Range: $45,000.00 To $55,000.00 Annually

Job Title: Order Systems Specialist

Location: New Berlin

Job Description Summary

The Order Systems Specialist is responsible for accurately and efficiently processing sales orders from initial ticket assignment through fulfillment readiness. This role manages an assigned ticket queue, gathers any missing information needed to complete orders by coordinating with Sales and Sales Support, and enters sales orders into the system with a high degree of accuracy. The Order Systems Specialist also serves as a point of contact for order-related questions, processes change requests on existing orders, and actively monitors held orders to prevent delays. This role requires strong attention to detail, clear communication, and the ability to manage multiple priorities in a queue-driven environment.

Key Responsibilities

• Log into the ticket queue and manage assigned tickets in a timely manner


• Review incoming tickets to determine whether sufficient information is available to process a sales order


• Reach out to Sales and Sales Support to obtain any missing or additional information required to complete an order


• Create and enter sales orders accurately into Acumatica


• Respond to and resolve clarification requests regarding submitted orders


• Process change requests for existing sales orders as needed


• Monitor held orders to ensure they progress appropriately and do not become stuck


• Complete additional tasks and assignments as directed by the team or management


• Maintain clear and timely communication with Sales, Sales Support, and Purchasing throughout the order lifecycle

Qualifications:

• Excellent attention to detail and organizational skills.


• Strong communication and interpersonal abilities.


• Ability to learn and adapt to new software/order management systems with minimal training

Preferred Skills:

• Previous experience in order entry, customer service, or supply chain operations.


• Strong knowledge of Business/ERP systems (e.g., Acumatica, Hubspot, NetSuite).