Order Coordinator

Insight Global; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Insight Global in Tampa, FL is seeking an Order Management Coordinator for a 4 month contract to hire to support customer order fulfillment and cross-functional coordination within a manufacturing environment. The role acts as a liaison between customers, sales, production, shipping, and technical support, ensuring accurate, timely order processing and exceptional service throughout the order lifecycle.

The ideal candidate will have 2+ years in order management or sales support, strong ERP

Qualifications

• Associate degree in Business, Supply Chain, Marketing, or related field preferred.
• 2+ years of experience in order management, customer service, sales support, or sales operations.
• Experience working within an ERP system.

Responsibilities

• Manage customer orders from purchase order receipt through shipment and delivery.
• Review purchase orders for accuracy and enter orders into the ERP system.
• Create and maintain work orders to support production schedules and customer requirements.

Skills

Order management

Customer service

ERP system

Microsoft Excel

Multitasking

Communication

Cross-functional coordination

Attention to detail

Education

Associate degree

Tools

QuoteWerks

Great Plains

Goldmine

Job description

Job Description

We are seeking a highly organized Order Management Coordinator for a 4 month contract to hire position that will support customer order fulfillment, sales operations, and cross-functional coordination within a manufacturing environment. This role serves as a key liaison between customers, sales, production, shipping, and technical support teams. The ideal candidate is detail-oriented, customer-focused, and experienced in managing orders from receipt through delivery while maintaining a high level of accuracy and responsiveness. The successful candidate will help ensure seamless order processing, timely communication, and exceptional customer service throughout the order lifecycle.

Key Responsibilities:

• Manage customer orders from purchase order receipt through shipment and delivery.
• Review purchase orders for accuracy and enter orders into the ERP system.
• Create and maintain work orders to support production schedules and customer requirements.
• Monitor open orders and provide timely updates to customers, sales teams, and internal departments.
• Serve as a primary point of contact for customer inquiries regarding order status, pricing, availability, and delivery timelines.
• Coordinate activities between Sales, Production, Shipping, and Technical Support to ensure successful order fulfillment.
• Assist with quote preparation, customer documentation, and sales support activities.
• Schedule customer training, repair, calibration, and technical support services as needed.
• Coordinate domestic and international shipments, including related documentation and compliance requirements.
• Maintain accurate customer records, order files, and operational reports.
• Provide professional phone and email support while delivering a high level of customer service.
• Support continuous process improvement efforts and perform additional duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

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Skills and Requirements

• Associate degree in Business, Supply Chain, Marketing, or related field preferred.
• 2+ years of experience in order management, customer service, sales support, or sales operations.
• Experience working within an ERP system.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to work effectively across multiple departments. Knowledge of electronics or electrical equipment.
• Experience with quoting software such as QuoteWerks, Great Plains, Goldmine.