Order Status Liaison & Fulfillment Risk Tracker

Sealed Air Corporation; Holyoke (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Holyoke, MA is seeking a Supply Chain Operations coordinator to act as the information bridge between Customer Service, plant teams, and logistics. You will validate commitments, obtain updates, and ensure timely customer communications while coordinating with schedulers, planners, and logistics for at-risk orders.

The role emphasizes proactive follow-up, visibility into service risks, and the generation of SAP/Power BI reports to monitor performance and fulfillment

Qualifications

• 3–5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Experience navigating SAP to review order, inventory, shipment, and production-related information.
• Experience using Power BI reports to monitor service performance, identify exceptions, and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical, late, and at-risk orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports to monitor order status, service performance, shortages, and fulfillment risks.
• Identify emerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensure accurate and timely communication across teams.

Skills

Supply chain experience

Analytical skills

Organizational skills

Communication

Coordination

Influence

Customer focus

Tools

SAP

Power BI

Job description

Sealed Air Corporation in Holyoke, MA is seeking a Supply Chain Operations coordinator to act as the information bridge between Customer Service, plant teams, and logistics. You will validate commitments, obtain updates, and ensure timely customer communications while coordinating with schedulers, planners, and logistics for at-risk orders.

The role emphasizes proactive follow-up, visibility into service risks, and the generation of SAP/Power BI reports to monitor performance and fulfillment