Supply Chain Order Support

Sealed Air Corporation; Holyoke (MA); Sur place; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Résumé du poste

Sealed Air Corporation in Holyoke, MA is seeking a Supply Chain Operations coordinator to act as the information bridge between Customer Service, plant teams, and logistics. You will validate commitments, obtain updates, and ensure timely customer communications while coordinating with schedulers, planners, and logistics for at-risk orders.

The role emphasizes proactive follow-up, visibility into service risks, and the generation of SAP/Power BI reports to monitor performance and fulfillment

Qualifications

• 3–5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Experience navigating SAP to review order, inventory, shipment, and production-related information.
• Experience using Power BI reports to monitor service performance, identify exceptions, and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Responsabilités

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical, late, and at-risk orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports to monitor order status, service performance, shortages, and fulfillment risks.
• Identify emerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensure accurate and timely communication across teams.

Connaissances

Supply chain experience

Analytical skills

Organizational skills

Communication

Coordination

Influence

Customer focus

Outils

SAP

Power BI

Description du poste

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Purpose of the Role

Serve as the liaison between Production Scheduling, Supply Planning, Logistics, and Customer Service to ensure timely, accurate, and validated order status information is available for customer communications. The role proactively engages plant teams to identify risks, verify commitments, obtain updates, and ensure Customer Service has reliable information before issues escalation.

Pay: $24.75/hour

Shift: Mondays to Fridays from 7 am to 3 pm. OT might be required

Scope of the Role

This role focuses on improving the flow of order status and fulfillment risk information between plant teams, logistics, supply chain, and Customer Service. It does not own production planning, scheduling or logistics decisions, inventory allocation, or customer communication directly. Instead, the role coordinates with the right teams to obtain timely, accurate updates, validate commitments, follow up on open items, and ensure Customer Service has the information needed to communicate clearly with customers.

Key Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical, late, and at-risk orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports to monitor order status, service performance, shortages, and fulfillment risks.
• Identify emerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensure accurate and timely communication across teams.

Qualifications

• 3-5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Comfortable navigating SAP to review order, inventory, shipment, and production-related information.
• Comfortable using Power BI reports to monitor service performance, identify exceptions, and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Success Measures

• Faster turnaround time for order status updates.
• Improved quality and timeliness of information provided to Customer Service.
• Reduction in service-related escalations caused by lack of visibility.
• Increased proactive communication of fulfillment risks.
• Improved alignment between production schedules, logistics execution, and customer commitments.
• Reduced administrative burden on planners and schedulers.

Value Proposition

This role serves as the information bridge between Customer Service, plant teams, and logistics, ensuring customer-facing teams receive timely, accurate, and validated updates while planners, schedulers, and logistics teams remain focused on execution. The position improves responsiveness, visibility, and overall customer service through strong coordination and follow-up.

Additional Information

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.

Sealed Air is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.