Order Status Coordinator - Supply Chain & Customer Service

Sealed Air; Holyoke (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Sustainability

Customer success

Community impact

Job summary

Sealed Air in Holyoke, MA seeks a liaison across Production Scheduling, Supply Planning, Logistics and Customer Service to ensure timely, accurate order status for customer communications. The role proactively engages plant teams to identify risks, verify commitments, obtain updates, and ensure Customer Service has reliable information before issues escalate.

The position focuses on improving the flow of order status and fulfillment risk information, coordinating with teams to obtain updates,

Qualifications

• 3-5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Comfortable navigating SAP to review order, inventory, shipment, and production-related information.
• Comfortable using Power BI to monitor service performance and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical, late, and at-risk orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports to monitor order status, service performance, shortages, and fulfillment risks.
• Identify emerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensure accurate and timely communication across teams.

Skills

Supply chain

SAP

Power BI

Analytical skills

Communication

Cross-functional coordination

Tools

SAP

Power BI

Job description

Sealed Air in Holyoke, MA seeks a liaison across Production Scheduling, Supply Planning, Logistics and Customer Service to ensure timely, accurate order status for customer communications. The role proactively engages plant teams to identify risks, verify commitments, obtain updates, and ensure Customer Service has reliable information before issues escalate.

The position focuses on improving the flow of order status and fulfillment risk information, coordinating with teams to obtain updates,