Order Processor - $26/HR

TEKsystems; Natick (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider of medical equipment as a Call Center Representative in Natick, MA. This role offers a flexible schedule with a 32-hour workweek, focusing on delivering exceptional customer service and managing order processes. You'll be part of a dynamic team that values communication and collaboration, ensuring customer satisfaction through effective problem-solving and timely updates. Enjoy competitive pay and a comprehensive benefits package, including medical, dental, and retirement plans. This is a fantastic opportunity to grow in a supportive environment while making a meaningful impact in the healthcare industry.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Qualifications

• 2 years of order entry experience required.
• Proficient in Microsoft Office and ERP/CRM software.

Responsibilities

• Provide first-line communication with customers to ensure positive experiences.
• Process customer orders and resolve issues promptly.

Skills

Order entry experience

ERP/CRM software experience

High-volume email communication

Microsoft Office proficiency

Excellent communication skills

Job description

Immediate Call Center Representative Needed

Opportunity to work for one of the largest medical equipment providers in the area, located onsite in Natick, MA. Compensation is $26/hour with a Monday to Friday, flexible schedule, and a 32-hour workweek.

Qualifications

• 2 years of order entry experience
• ERP/CRM software experience
• Experience managing high-volume email communication
• Proficient in Microsoft Office
• Excellent communication skills

Responsibilities

• Provide first-line communication with customers, ensuring a positive experience through courteous, prompt service and follow-up.
• Process customer orders, changes, and returns according to company policies.
• Provide timely updates on order status and product information.
• Collaborate with Sales and internal departments to meet customer service expectations.
• Resolve customer issues and suggest corrective actions, continually seeking process improvements.
• Provide feedback to relevant departments regarding service interruptions or customer concerns.
• Maintain knowledge of products, services, and organizational policies, especially related to Quality and Regulatory standards.
• Communicate effectively through business correspondence.
• Participate in virtual and onsite team meetings.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Eligibility for benefits depends on job classification and employment length, and benefits may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off (PTO, Vacation, Sick Leave)

Workplace Type

Fully onsite in Natick, MA 01760.

Application Deadline

May 14, 2025.

About TEKsystems

We are a leading provider of business and technology services, helping accelerate business transformation for over 80,000 employees working with more than 6,000 customers worldwide, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.