Program Coordinator - Municipal TTA Program (RIZE)

Mass General Brigham; Somerville (MA); Remote; USD 45,000 - 65,000; Full time

Job summary

Mass General Brigham is seeking a Program Coordinator to support the Senior Program Officer in managing a training and technical assistance model for municipalities. This role involves collaboration with stakeholders, managing operations, and organizing training events, requiring strong organizational skills and community engagement.

Qualifications

• 0-1 year of project support or administrative experience required.
• Experience with CRM platforms, preferably Salesforce.
• Strong verbal, written, and presentation skills.

Responsibilities

• Support overall program operations and maintain Salesforce records.
• Organize training sessions, workshops, and webinars.
• Assist the Chief Program Officer with calendar management and meeting preparations.

Skills

Organizational skills

Community engagement

Verbal communication

Written communication

Presentation skills

Education

High School Diploma or Equivalent

Associate's Degree in a related field

Tools

Salesforce

Asana

Microsoft Office 365

Adobe

Zoom

Microsoft Teams

WordPress

Constant Contact

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a diverse team of professionals, including doctors, nurses, business experts, tech specialists, researchers, and systems analysts, to fulfill our mission. As a not-for-profit organization, we support patient care, research, education, and community service, aiming to deliver exceptional healthcare. We believe high-performing teams are essential for groundbreaking medical discoveries and invite all qualified applicants to join us and experience what it means to be part of Mass General Brigham.

The Program Coordinator will support the Senior Program Officer (SPO) in developing and managing an innovative hub-and-spoke training and technical assistance (TTA) model aimed at helping municipalities utilize opioid settlement funds effectively. This role involves collaborating with stakeholders such as municipalities, community organizations, and individuals with lived experience (PWLLE) to ensure the successful execution of public health strategies in line with the State-Subdivision Agreement guidelines.

The coordinator will manage program operations by maintaining the Salesforce database, updating records, tracking milestones, and preparing reports. They will organize training sessions, workshops, and webinars aligned with program goals. The role requires strong organizational skills, a dedication to community engagement, and the ability to support operations in a fast-paced environment.

Additionally, this position will assist the Chief Program Officer (CPO) by managing the CPO’s calendar, scheduling meetings, and maintaining the program team's master calendar. Participation in meetings with stakeholders and vendors is required. The role also supports RIZE's culture by aligning practices and communications with the organization’s mission, attending staff meetings, training, events, and assisting with office logistics.

Proficiency in applications such as Salesforce, Asana, Microsoft Office 365, Adobe, Zoom, Microsoft Teams, WordPress, and Constant Contact is essential. The coordinator must handle multiple projects, submit expense reports and timesheets timely, and demonstrate organizational and community engagement skills. Reporting to the SPO, the candidate should be an organized self-starter capable of prioritizing tasks effectively.

Job Summary

• Support overall program operations, maintain Salesforce records, track milestones, and prepare reports.
• Serve as the first contact for TTA inquiries, monitor the TTA inbox, and route requests appropriately.
• Develop and implement systems to enhance program management, track workflows using Asana.
• Create training materials with Canva, PowerPoint, etc., and organize training events.
• Provide administrative support for regional advisory boards and outreach efforts.
• Assist with meeting preparations, including agendas, materials, and presentations.
• Support the CPO by managing calendars, preparing for meetings, and providing administrative assistance.
• Participate in staff meetings, training, and organizational events; support office logistics and perform other duties as assigned.
• Ensure timely submission of expense reports and timesheets.
• Align practices and communications with RIZE’s mission and values.

Qualifications

Education: High School Diploma or Equivalent required; Associate's Degree in a related field preferred.

Experience: 0-1 year of project support or administrative experience required; development experience preferred.

Knowledge, Skills, and Abilities:

• Experience with CRM platforms; Salesforce experience preferred.
• Basic business administration and project management knowledge.
• Strong verbal, written, and presentation skills.
• Ability to work independently and in teams.
• Proficiency in Microsoft Word, Excel, Outlook.
• Ability to meet deadlines and manage administrative procedures.

Additional Job Details

Remote Type: Remote

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are available for individuals with disabilities upon request by contacting Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework: Our framework defines effective leadership through ten competencies, focusing on both People and Performance, which are used for performance evaluation, hiring, and development.