Order Processing Specialist - Systems

Eos Na; Novi (MI); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

EOS in Novi, MI is seeking an Order Processing Specialist to manage orders for systems and accessories from PO to invoicing. You’ll build strong customer relationships and ensure documentation is accurate, compliant, and timely.

The role covers end-to-end order processing for domestic and international customers, coordinating shipping, exporting controls, handling payments, and supporting process improvements in a collaborative, fast-paced environment.

Formación

• 2+ years in order processing or similar operations.
• Bachelor’s degree in Business Administration preferred.
• Experience with SAP or ERP systems is a plus.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Willingness to travel to other corporate sites 3–4 times per year.
• Detail-oriented, proactive and customer-focused.

Responsabilidades

• Oversee end-to-end processing of orders for systems and accessories.
• Review contracts and related sales documents for accuracy.
• Coordinate order preparation, shipping, and export controls.
• Manage payment terms and milestone invoicing.
• Track KPIs and prepare weekly status reports.
• Maintain inventory to support fulfillment.
• Perform month-end processing and invoicing reconciliation.
• Develop and maintain SOPs for order processing.

Conocimientos

Attention to detail

Communication skills

Organizational skills

Problem solving

Team collaboration

Willingness to travel

Educación

Bachelor’s degree in Business Administration

Herramientas

SAP

ERP systems

Microsoft Excel

Microsoft Word

PowerPoint

Descripción del empleo

Title: Order Processing Specialist - Systems Responsible Manager: Order Processing Manager Location: Novi, MI Hybrid Join EOS – the world leader in industrial 3D printing – as an Order Processing Specialist in Novi, MI.

In this role, you’ll be a key member of our Order Processing –Systems Team, responsible for managing customer orders for systems and accessories from purchase order through to invoicing. You’ll build and maintain strong customer relationships while ensuring all order documentation is accurate, technically sound, and compliant with legal requirements. We’re looking for someone detail-oriented, proactive, and customer-focused to help us deliver excellence in every order.

Your Mission

Oversee end-to-end processing of systems and accessories orders for both domestic and international customers. Conduct formal reviews of system orders, contracts, and related sales documentation to ensure accuracy and compliance. Coordinate order preparation, shipping, and export/customs controls to ensure timely delivery—working closely with Sales, distributors, customers, and logistics partners. Manage payment terms, issue milestone invoices, and monitor payment status. Build and maintain strong relationshipswith customers to support long‑term satisfaction and loyalty. Prepare weekly reportson system order status and track departmental KPIs.Manage inventory for systems and accessories to support order fulfillment. Perform month‑end processing tasks, including delivery notesandinvoicereconciliation.Develop and maintain standard operating proceduresfor order processing activities. Support special projects and performother dutiesas assigned.

Your Talents

Minimumof2years of experience in order processing or asimilar operational environment. Bachelor’sdegree in Business Administration preferred. Experiencewith SAP or similarERPsystemsis aplus. Proficientin Microsoft Office Suite, includingExcel, Word , andPowerPoint.Strong written and verbal communication skills.Willingness totravel to other corporate sites upto3–4times per year. Exceptionalorganizational skillsand attention todetail, with the ability tosolveproblems incomplexsituations. Abilityto workunderpressure,manage multipletasksandprioritizeeffectively tomeetdeadlines. Collaborative team player with excellent interpersonal communicationskillsacrossinternal and external stakeholders.Flexibilitytoworkovertimewhenrequired.Flexibilitytowork overtimewhenrequired.

Our Vision

over 1000sharpminds, one goal: accelerating the world’s transition to Responsible Manufacturing.EOS’s proof of technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years,We.work globally networked and value… EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.