Field Service Engineer

Eos Na; Novi (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

EOS is seeking a Field Service Engineer to support our industrial lasers and axis motion systems across customer sites in the Baltimore/Washington DC area.

You will perform installations, diagnostics, and routine maintenance, while providing on-site and remote assistance to ensure equipment functions to EOS standards. Travel may be extensive, including international assignments, and you will document all service activities thoroughly.

Qualifications

• Minimum 2-3 years of experience servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Proficient with reading schematics and diagrams.
• Computer literacy: Windows, networks, and office software.
• Willingness to travel internationally.

Responsibilities

• Install equipment at customer facilities per EOS specs.
• Provide on-site or remote troubleshooting and repair assistance.
• Perform preventive maintenance within scheduled windows.
• Submit service documentation accurately per EOS procedures.
• Collaborate on training, documentation, and exhibitions.
• Coordinate with 2nd level support to maintain install base.
• Maintain service records and field service reports.
• Manage service tools and spare parts inventory.

Skills

Industrial service

Electrical engineering

AM data prep

Laser systems

Windows OS

MS Office

Teamwork & comms

Travel readiness

Education

Certified technician

Tools

MS Windows

Network knowledge

MS Office

Job description

Title: Field Service Engineer

Responsible Manager: Service Manager Polymers

Location: Baltimore/Washington DC area

We are looking for an experienced, energic and motivated Field Service Engineer to join our team.

As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment.

You will manage all on-site installation, repair, maintenance, diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventive maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Your Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

Our Vision: Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.

At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.

We are ALL IN.