Order Processing Specialist

Comrise; Raleigh (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

Comrise is seeking an Inventory Management Specialist to oversee consignment, trunk stock and tool inventories for the CX Field organization. You will support field staff with inventory tasks, provide reporting and ensure timely physical counts in alignment with accounting guidelines.

The role requires 5–8 years of experience, proficiency in SAP and Microsoft Office, and the ability to coordinate with multiple internal teams.

Qualifications

• Associate’s degree required; BS in supply chain logistics preferred.
• 5–8 years of relevant inventory management experience.
• Strong SAP and Microsoft Office skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Manage consignment, trunk stock and tool inventory for CX Field.
• Provide inventory support by phone and online to CSEs and partners.
• Support Customer Administration with errors and billing reversals; serial number issues.
• Coordinate and perform annual physical inventory with Field.
• Reconcile inventory across SAP, CSE, and Calibration with minimal variance.
• Escalate material recounts and follow up on error transactions.
• Collaborate with Field Management and third-party logistics as needed.

Skills

Multi-tasking

Communication

Attention to detail

Education

Associate’s Degree

BS in Supply Chain Logistics

Tools

SAP

Microsoft Office

Job description

Location: Remote after initial onboarding; candidates must reside in the Raleigh-Durham area for in-person orientation and equipment pickup.

This position will be responsible for managing consignment, trunk stock and tool inventory for CX Field organization.

This position will assist the Field with their spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management. This position will also be responsible for preparing and performing physical inventory activities annually as per accounting guidelines.

Key interactions for this position would be with Customer Administration, Memphis Returns, Regional Service Managers, Customer Service Engineers, CSML, 3rd party Logistics provider (DHL), Finance, calibration provider (SIMCO), the Customer Care Center, and the Tool Center staff.

Specific responsibilities included in inventory management activities:

• For all CSEs and other partners, this position provides inventory support services over the phone and online.
• Support Customer Administration with the following:
  • Resolution of service report errors
  • Reversals for incorrect billings
  • Serial number error escalations as related to the installed base
• Support Memphis Returns with the following:
  • Proactively identify areas of improvement with end goal of reduced errors
  • Research and follow-up with CSML for missing parts in Memphis
• Physical Inventory
  • Coordinate and schedule with Field Management
  • Execute physical inventory activities with Field in a timely manner
  • Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance
  • Work closely with and follow-up with CSEs and Management for escalations and material recounts
  • Follow-up with any transactions that were in error for CSE during physical inventory count
• Error handling as it relates to inventory management:
  • Tool order failures
  • Reports and analysis as needed

This successful candidate will hold an Associate’s Degree; BS in Supply Chain Logistics is preferred

• This position is remote; however, the candidate must reside in the greater Raleigh-Durham (RDU) area
• Technical Skills: SAP, Microsoft Office
• 5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.
• Ability to multi-task in a fast-paced environment