Order Processing Specialist

Techneeds LLC; Chelmsford (MA); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Techneeds LLC is seeking an Order Entry Representative to join a fast-paced team focused on delivering exceptional customer service. You will process orders received by fax and email, verify details, and enter information using Oracle, Salesforce, and Microsoft Outlook.

The role requires strong communication, attention to detail, and reliability, with extended hours during month-end and quarter-end periods.

Formación

• Experience in a call center setting is required.
• Strong attention to detail to minimize errors.
• Excellent communication skills and reliability.
• Ability to manage multiple tasks and meet deadlines.

Responsabilidades

• Process high volumes of customer orders received via fax and email.
• Verify and enter accessory orders accurately.
• Maintain timeliness and accuracy using Oracle, Salesforce, and Outlook.
• Collaborate with multiple departments to ensure customer satisfaction.

Conocimientos

Call center experience

Strong communication

Attention to detail

Time management

Ability to work under pressure

Educación

High School Diploma or equivalent

Herramientas

Oracle

Salesforce

Microsoft Outlook

Descripción del empleo

Our client is looking for an Order Entry Representative to join a dynamic team dedicated to providing exceptional customer service within an industry-leading organization. As an Order Entry Representative, you will be responsible for processing high volumes of customer orders received via fax and email, ensuring accuracy and timeliness using Oracle, Salesforce, and Microsoft Outlook. In this role, you will collaborate with various departments to meet customer needs and uphold company standards, supporting seamless order management and excellent service delivery. If you excel at managing multiple tasks under pressure, have strong attention to detail, and are comfortable working with order processing software, this is the opportunity for you. Your day-to-day will include verifying and entering accessory orders, maintaining accuracy, and ensuring customer satisfaction in a fast-paced environment. This position is ideal for someone with good communication skills, reliable work ethic, and the ability to work extended hours during month-end and quarter-end periods.

Work Schedule: Monday-Friday; 9:00AM-5:30PM

Required Skills, Education, and Experience:

• Must have experience working in a call center
• Experience with Oracle, Salesforce, and Microsoft Outlook
• Attention to detail, minimizing customer-impacting errors
• Ability to work efficiently under pressure and meet deadlines
• Strong communication skills
• High School Diploma or equivalent
• Reliable and punctual with excellent time management skills