Order Processing Assistant

Live Comfortably; Fayetteville (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Live Comfortably is seeking an Order Processing Assistant to support ecommerce order flows from Fayetteville, NC. The role focuses on accuracy and timely handling of purchase orders, shipping documents, and related reports.

The position requires coordination with warehouse, carrier, and order management teams; strong MS Office skills; and familiarity with WMS/NetSuite would be a plus. It is a full-time, on-site role at our Fayetteville facility.

Qualifications

• Strong analytical abilities and detail orientation.
• Proficient with MS Office (Outlook, Word, Excel).
• Experience with Manhattan Scale WMS and NetSuite is a plus.
• Strong interpersonal skills across departments.

Responsibilities

• Update the Pending Approvals report for the Ecommerce Sales Team.
• Send emails to partner DCs for late or due today orders.
• Review order details in WMS as provided by Order Management Analyst.
• Coordinate with warehouse replenishment and analytics on discrepancies.
• Coordinate with carriers to schedule pick-ups.
• Prepare shipping labels, packing lists, pallets, load guides, and BOLs.
• Process returns and undelivered goods on the website as needed.
• Run WIP reports and update the WIP Information Report.
• Compare portal PO counts to NetSuite for Ecommerce orders.
• Cancel purchase orders with inventory discrepancies.
• Update Work in Progress board.
• Handle alerts, cancellations, replacements on the customer’s site.
• Communicate weekly order forecasts to Senior Warehouse Leadership.
• Adhere to safety policies; perform other duties as assigned.

Skills

Analytical skills

MS Office proficiency

NetSuite experience

Interpersonal skills

Tools

Manhattan Scale WMS

NetSuite

Job description

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Order Processing Assistant

Full Time WHSE Indirect Hourly Fayetteville, NC, US

2 days ago Requisition ID: 3397

RESPONSIBILITIES

• Update the Pending Approvals report for the Ecommerce Sales Team
• Send out emails to our partner DCs for late purchase orders and due today purchase orders
• Review validity of order details such as number of purchase orders and units in WMS given by Order Management Analyst
• Coordinate with warehouse replenishment team and Order Management Analysts any discrepancies/rejections on inventory
• Coordinate with carriers to schedule pick‑ups
• Prepare documents such as shipping labels, packing lists, pallet summaries, load guides, and BOLs
• Coordinate any last‑minute short picking, missed pick‑up, and/or overflows back to Order Management Analysts and update (submit missed pick‑up tickets) on the customer website
• Confirm all purchase orders are picked up, scanned, and upload all BOLs
• Process returns and undelivered goods on the website, if needed, and update the returns report
• Run reports (WIP) ‘work in progress as needed
• Update the WIP Information Report
• Compare the number of purchase orders from the portal to NetSuite for Ecommerce orders
• Cancel any purchase orders that have inventory discrepancies in WMS, NetSuite, and the website for Ecommerce Orders
• Update Work in Progress board
• Handle all alerts, cancellations, replacement parts, etc. on the customer’s website
• Communicate to Senior Warehouse Leadership the weekly orders forecast, and future rollouts
• Comply with company safety policies, procedures, and best practices
• Other duties as assigned by the Manager

REQUIRED SKILLS OR EDUCATION

• Excellent analytical skills
• Proficiency with MS Office, Outlook, Word, Excel
• Experience with Manhattan Scale WMS and NetSuite a plus
• Effective interpersonal skills with the ability to work across multiple departments