Order Processing Assistant

ADP, Inc.; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

ADP, Inc. in Fayetteville, NC is seeking an Order Processing Assistant to support ecommerce operations. You will handle order validation, communications with distribution centers, and coordination with warehousing and logistics teams to ensure timely pick-ups, labels, and BOLs.

This role emphasizes accuracy, reporting, and process improvement. You will process returns, manage daily WIP reports, and ensure PO and shipment data align across WMS, NetSuite, and the customer site.

Qualifications

• Excellent analytical skills.
• Proficiency with MS Office suite including Outlook, Word and Excel.
• Experience with WMS and ERP systems is a plus.

Responsibilities

• Update the Pending Approvals report for the Ecommerce Sales Team.
• Send out emails to partner DCs for late or due today purchase orders.
• Review validity of order details such as PO counts and units in WMS.
• Coordinate with warehouse replenishment and Order Management Analysts on discrepancies.
• Coordinate with carriers to schedule pick-ups.
• Prepare shipping labels, packing lists, pallet summaries, load guides, and BOLs.
• Submit missed pick-up tickets and update customer website accordingly.
• Ensure all POs are picked up, scanned, and BOLs uploaded.
• Process returns and undelivered goods on the website and update returns report.
• Run WIP reports and update the WIP Information Report.
• Compare PO counts between portal and NetSuite for Ecommerce orders.
• Cancel POs with inventory discrepancies across WMS, NetSuite and site.
• Maintain the Work in Progress board and handle alerts and replacements.
• Communicate weekly orders forecast to Senior Warehouse Leadership.
• Adhere to safety policies and procedures; perform other duties as assigned.

Skills

Analytical skills

Interpersonal skills

MS Office proficiency

Excel

Tools

Manhattan Scale WMS

NetSuite

MS Office

Outlook/Word/Excel suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Processing Assistant

Full Time WHSE Indirect Hourly Fayetteville, NC, US

2 days ago Requisition ID: 3397

RESPONSIBILITIES

• Update the Pending Approvals report for the Ecommerce Sales Team
• Send out emails to our partner DCs for late purchase orders and due today purchase orders
• Review validity of order details such as number of purchase orders and units in WMS given by Order Management Analyst
• Coordinate with warehouse replenishment team and Order Management Analysts any discrepancies/rejections on inventory
• Coordinate with carriers to schedule pick‑ups
• Prepare documents such as shipping labels, packing lists, pallet summaries, load guides, and BOLs
• Coordinate any last‑minute short picking, missed pick‑up, and/or overflows back to Order Management Analysts and update (submit missed pick‑up tickets) on the customer website
• Confirm all purchase orders are picked up, scanned, and upload all BOLs
• Process returns and undelivered goods on the website, if needed, and update the returns report
• Run reports (WIP) ‘work in progress as needed
• Update the WIP Information Report
• Compare the number of purchase orders from the portal to NetSuite for Ecommerce orders
• Cancel any purchase orders that have inventory discrepancies in WMS, NetSuite, and the website for Ecommerce Orders
• Update Work in Progress board
• Handle all alerts, cancellations, replacement parts, etc. on the customer’s website
• Communicate to Senior Warehouse Leadership the weekly orders forecast, and future rollouts
• Comply with company safety policies, procedures, and best practices
• Other duties as assigned by the Manager

REQUIRED SKILLS OR EDUCATION

• Excellent analytical skills
• Proficiency with MS Office, Outlook, Word, Excel
• Experience with Manhattan Scale WMS and NetSuite a plus
• Effective interpersonal skills with the ability to work across multiple departments