Order Management Specialist (SAP/ERP)

DuPont; Midland, Northern (MI, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

DuPont Midland, MI is seeking an experienced Customer Service Representative to own the order management process for assigned accounts. You will collaborate with customers, commercial teams, supply chain, logistics, and other partners to ensure accurate documentation, on-time delivery, and responsive issue resolution.

The ideal candidate has 2+ years of customer service experience, proficiency in SAP or ERP systems, and strong MS Office skills.

Qualifications

• Minimum 2 years of customer service experience.
• Experience using SAP or another ERP system.
• Strong MS Office skills including Outlook, Excel, PowerPoint, Word, and SharePoint.
• Clear communication and problem-resolution abilities.

Responsibilities

• Manage customer orders from entry through delivery with accurate documentation.
• Serve as primary contact for strategic, high-volume, or high-revenue customers.
• Respond to inquiries, complaints, and service issues with urgency and professionalism.
• Use SAP or other ERP systems to process orders, returns, credits, debits, deliveries, invoices, and master data requests.
• Collaborate with Sales, Supply Chain, Logistics, Pricing, Credit, and other teams to resolve issues.
• Review daily reports to identify open orders, blocks, delivery concerns, and service failures.
• Support customers with administrative questions related to EDI, Capture, and MyDuPont.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Teamwork

Education

Bachelor's degree

High school diploma or GED

Tools

SAP

ERP systems

Salesforce.com

Microsoft Office

Job description

DuPont Midland, MI is seeking an experienced Customer Service Representative to own the order management process for assigned accounts. You will collaborate with customers, commercial teams, supply chain, logistics, and other partners to ensure accurate documentation, on-time delivery, and responsive issue resolution.

The ideal candidate has 2+ years of customer service experience, proficiency in SAP or ERP systems, and strong MS Office skills.