Customer Service Representative

DuPont; Midland, Northern (MI, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

DuPont Midland, MI is seeking an experienced Customer Service Representative to own the order management process for assigned accounts. You will collaborate with customers, commercial teams, supply chain, logistics, and other partners to ensure accurate documentation, on-time delivery, and responsive issue resolution.

The ideal candidate has 2+ years of customer service experience, proficiency in SAP or ERP systems, and strong MS Office skills.

Qualifications

• Minimum 2 years of customer service experience.
• Experience using SAP or another ERP system.
• Strong MS Office skills including Outlook, Excel, PowerPoint, Word, and SharePoint.
• Clear communication and problem-resolution abilities.

Responsibilities

• Manage customer orders from entry through delivery with accurate documentation.
• Serve as primary contact for strategic, high-volume, or high-revenue customers.
• Respond to inquiries, complaints, and service issues with urgency and professionalism.
• Use SAP or other ERP systems to process orders, returns, credits, debits, deliveries, invoices, and master data requests.
• Collaborate with Sales, Supply Chain, Logistics, Pricing, Credit, and other teams to resolve issues.
• Review daily reports to identify open orders, blocks, delivery concerns, and service failures.
• Support customers with administrative questions related to EDI, Capture, and MyDuPont.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Teamwork

Education

Bachelor's degree

High school diploma or GED

Tools

SAP

ERP systems

Salesforce.com

Microsoft Office

Job description

DuPont Midland, MI is seeking an experienced Customer Service Representative who thrives in a fast-paced, customer-focused environment and takes pride in delivering accurate, timely, and solutions-oriented service.At DuPont, customer service professionals play a critical role in helping customers succeed while supporting business performance. You will have the opportunity to work with cross-functional partners, build meaningful customer relationships, and contribute to process improvements that strengthen service quality and operational excellence.In this role, you will serve as a key connection point between customers and internal business partners, helping ensure orders are managed smoothly from entry through delivery while supporting a high-quality customer experience.This is an excellent opportunity for an experienced customer service professional who enjoys managing complex customer needs, working across multiple systems and teams, and using sound judgment to resolve issues before they impact the customer.About the RoleAs a Customer Service Representative, you will own the order management process for assigned accounts while collaborating closely with customers, commercial teams, supply chain, logistics, credit, pricing, and other functional partners. You will help drive customer satisfaction by ensuring orders, documentation, delivery expectations, and issue resolution are handled with accuracy, urgency, and professionalism.The ideal candidate is proactive, detail-oriented, and comfortable using systems such as SAP or other ERP platforms to manage order activity, resolve customer inquiries, and support business priorities.Key essential duties/What You’ll DoManage customer orders from entry through delivery, ensuring the right product arrives at the right time with accurate documentation.Serve as a primary contact for strategic, complex, high-volume, or high-revenue customers.Respond to customer inquiries, complaints, and service issues with urgency, ownership, and professionalism.Use SAP or other ERP systems to process transactions such as order entry, returns, credits, debits, deliveries, shipments, invoices, quality notifications, and customer master data requests.Partner with sales, supply chain, logistics, warehouse, pricing, credit, and customer advocacy teams to resolve customer needs and order fulfillment challenges.Review daily reports to identify potential issues, including open orders, returns, blocks, delivery concerns, and service failures.Analyze customer ordering patterns to anticipate needs and support proactive account management.Support customers with administrative and technical questions related to tools such as EDI, Capture, and MyDuPont.Document processes, maintain customer desk manuals, and support continuous improvement opportunities.Act within assigned delegation of authority while supporting internal controls, audit requirements, and compliance standards.Job Qualifications ProfileRequired:High school diploma or GED equivalentAt least 2 years of customer service experience or equivalent experience supporting customers, orders, or business operations.Experience using SAP or another ERP system.Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Word, and SharePoint.Strong communication skills with the ability to translate customer needs into clear actions for internal teams.Sound judgment, attention to detail, and the ability to resolve issues with limited supervision.Ability to manage multiple priorities in a dynamic, fast-paced team environment.Ability to identify patterns, solve problems, and recommend process improvements.Preferred:Experience with Salesforce.comBachelor’s degree