Order Management Specialist

Infosys; United States; Remote; USD 145,000 - 165,000; Full time

Job summary

Infosys is seeking an Order Management Specialist to join their team. This remote role focuses on supporting order management and customer queries, allowing you to be involved in customer interactions and backlog management. Ideal candidates should possess relevant experience and a high school diploma, with skills in critical thinking and proficiency in Microsoft applications.

Qualifications

• Minimum 1 year of experience related to order management processes.
• High School Diploma or GED is required.

Responsibilities

• Manage order management and customer queries.
• Be the Subject Matter Expert for all CX activities.
• Owns backlog management activities for production orders.

Skills

Critical thinking

Time management

Customer service

Education

High School Diploma or GED equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

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Order Management Specialist

Senior Process Associate

Remote from anywhere within the US

Infosys BPM is seeking to hire a skilled and dedicated Senior Process Associate to support order management and customer queries for a key client program

Job Description

Order Management Specialist

Senior Process Associate

Remote from anywhere within the US

Infosys BPM is seeking to hire a skilled and dedicated Senior Process Associate to support order management and customer queries for a key client program

Responsibilities

• Manage order management and customer queries
• Manage status, issues, changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager
• Become the Subject Matter Expert for all CX activities
• Be involved in day-to-day customer interactions, knowledge management and process reengineering activities.
• Owns backlog management activities for production orders ensuring all orders are actioned, and downstream activities occur and orders ship on time
• Works with internal team members across client systems and acts as SME, trainer and escalation point for CX Pod team on tools and processes
  
  

Basic Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year of experience related to the job description
  
  

Preferred Qualifications

• Requires critical thinking skills to reach a resolution within the scope of the job
• Proficient in Microsoft applications: Outlook, Excel, Teams
• Requires good time management skills to prioritize daily workload to be efficient and effective
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model

This role is remote from anywhere within the US supporting a project based out of Denver, CO office. If located in Denver, then the role will be hybrid/onsite.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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