Order Management Analyst

Infosys BPM; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Join a forward-thinking company as a Process Specialist, where you'll play a crucial role in managing order processes and customer interactions. This remote position allows you to work from anywhere in the US, supporting a key client program. You will be responsible for managing customer queries, ensuring timely order processing, and serving as a Subject Matter Expert. With a focus on critical thinking and effective time management, you'll thrive in a dynamic environment that values your contributions. If you're looking for a role that combines customer service with analytical skills, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in order management and customer service roles.
• High School Diploma or equivalent required.

Responsibilities

• Manage order management and customer queries effectively.
• Act as SME and escalation point for CX Pod team.

Skills

Critical Thinking

Time Management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Direct message the job poster from Infosys BPM

Talent Acquisition Geek @ Infosys BPM | Lean Six Sigma Green Belt, Dream Team Chief Fun Officer, Recruitment, Trusted Advisor, Stakeholder…

Order Management Analyst

Process Specialist

Remote from anywhere within the US

Infosys BPM is seeking to hire a skilled and dedicated Process Specialist to support order management and customer queries for a key client program.

Responsibilities:

1. Manage order management and customer queries.
2. Manage status, issues, changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager.
3. Become the Subject Matter Expert for all CX activities.
4. Be involved in day-to-day customer interactions, knowledge management and process reengineering activities.
5. Own backlog management activities for production orders ensuring all orders are actioned, and downstream activities occur and orders ship on time.
6. Work with internal team members across client systems and act as SME, trainer and escalation point for CX Pod team on tools and processes.

Basic Qualifications:

1. High School Diploma or GED equivalent.
2. Minimum 2 years of experience related to the job description.

Preferred Qualifications:

1. Requires critical thinking skills to reach a resolution within the scope of the job.
2. Proficient in Microsoft applications: Outlook, Excel, Teams.
3. Requires good time management skills to prioritize daily workload to be efficient and effective.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model:

This role is remote from anywhere within the US supporting a project based out of Denver, CO office.

About Us:

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Analyst, and Administrative

Industries

Business Consulting and Services and Manufacturing