Order Management Specialist

Novaspect, Inc.; Schaumburg (IL); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

401K with 6% company match

Employee Stock Ownership Plan (ESOP)

Generous paid time off

Job summary

Novaspect, Inc., located in Schaumburg, IL, is seeking an Order Management Specialist. The role involves managing the entire lifecycle of customer orders including order entry, purchasing, invoicing, and ensuring customer satisfaction through excellent service.

Qualified candidates will possess a high school diploma, strong communication and organizational skills, and at least one year of relevant experience. The position offers an hourly pay rate of $22.00 - $26.00 along with generous benefits including a 401K plan and paid time off days.

Qualifications

• Minimum of 1 year of relevant experience preferred.
• High computer application literacy including advanced Microsoft Excel skills.
• Ability to work a scheduled office environment.

Responsibilities

• Manage aspects of all customer orders including order entry and invoicing.
• Reconcile customer purchase orders and ensure accuracy.
• Communicate and coordinate with internal team members regularly.
• Build strong working relationships with internal and external customers.

Skills

Customer Service

Communication Skills

Organizational Skills

Technology Adaptability

Attention to Detail

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

ERP software experience (Salesforce or IFS preferred)

Tools

Microsoft Office Suite

Job description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Order Management Specialist to join our team.

Order Management Specialist Essential Duties and Responsibilities:

• Order Lifecycle Management Manage aspects of all customer orders (order entry, purchasing, invoicing, expediting, order status)
• Reconcile customer purchase orders across multiple areas of our business, searching for quotations within our business systems, requesting revised purchase orders, ensuring payment terms are listed correctly, reviewing order details such as shipping information or other details to ensure accuracy
• Work independently and with team members to ensure customer schedules and expectations are fulfilled
• Learn and work in multiple business systems and applications quickly and efficiently
• Communicate and coordinate with internal team members as required (warehouse, accounting, inside/outside sales, purchasing)
• Collaborate with team members to achieve company goals
• Assist with case routing and support post order customer requests
• Manage day-to-day responsibilities efficiently, timely, and accurately while maintaining organization with daily interruptions
• Perform the duties as required
• Customer Service: Build strong working relationships with both internal and external customers Apply appropriate business practices and procedures Participate in customer meetings as required Provide day-to-day phone support to customers, addressing inquiries and resolving issues promptly and professionally Perform other duties as required

Order Management Specialist Education and/or Experience:

• High School Diploma Required or equivalent.
• Bachelor’s Degree preferred ERP business management software experience with a preference in Salesforce or IFS platforms
• High computer application literacy including Microsoft Office Suite, with advanced Microsoft Excel skills
• Minimum of 1 year of relevant experience preferred

Order Management Specialist Additional Requirements:

• Quickly embraces, learns and applies new technology and/or procedures
• Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
• Strict attention to detail and great organizational skills
• Proven ability to build and support teamwork
• Ability to work in the office/shop environment on their scheduled workdays

Order Management Specialist Physical Requirements:

Ability to work extended hours on a computer

Order Management Specialist Pay:

Hourly Pay Range: $22.00 - $26.00 Eligible of overtime The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.

Order Management Specialist Benefits:

• Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Plan (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus

Order Management Specialist Location :

Schaumburg, IL

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies. Novaspect seeks to increase the success and sustainability of our customers’ operations and our local communities. We do this by providing best‑in‑class industrial automation solutions. As a 100% employee‑owned ESOP company, we are also looking for folks who share our desire to have a positive impact on customers and their communities, and with personal investment in successful results.