Order Management Specialist

Novaspect Inc.; Schaumburg (IL); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Generous paid time off

401K with 6% company match

Employee Stock Ownership Plan (ESOP)

Health & wellness benefits

Tuition reimbursement

Referral bonus

Job summary

Novaspect Inc. in Schaumburg, IL is seeking an Order Management Specialist to manage customer orders and provide top-notch customer service. You will be responsible for overseeing order entry, invoicing, and ensuring that customer expectations are met efficiently.

This position requires a High School Diploma with a preference for a Bachelor’s Degree, along with experience in ERP software such as Salesforce. The ideal candidate will have strong communication skills and attention to detail. Benefits include generous paid time off and a 401K match.

Qualifications

• Minimum of 1 year of relevant experience preferred.
• Experience with ERP business management software.
• Advanced skills in Microsoft Excel.

Responsibilities

• Manage all customer order aspects including entry and invoicing.
• Reconcile customer purchase orders across business areas.
• Provide phone support to customers, addressing inquiries.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Team Collaboration

ERP Software Experience

Microsoft Excel

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce

IFS Platforms

Microsoft Office Suite

Job description

## Order Management SpecialistApplylocations: 1124 Tower Road, Schaumburg, IL 60173time type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100027Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Order Management Specialist to join our team.**Order Management Specialist Essential Duties and Responsibilities:***Order Lifecycle Management** Manage aspects of all customer orders (order entry, purchasing, invoicing, expediting, order status)* Reconcile customer purchase orders across multiple areas of our business, searching for quotations within our business systems, requesting revised purchase orders, ensuring payment terms are listed correctly, reviewing order details such as shipping information or other details to ensure accuracy* Work independently and with team members to ensure customer schedules and expectations are fulfilled* Learn and work in multiple business systems and applications quickly and efficiently* Communicate and coordinate with internal team members as required (warehouse, accounting, inside/outside sales, purchasing)* Collaborate with team members to achieve company goals* Assist with case routing and support post order customer requests* Manage day-to-day responsibilities efficiently, timely, and accurately while maintaining organization with daily interruptions* Perform the duties as required*Customer Service:** Build strong working relationships with both internal and external customers* Apply appropriate business practices and procedures* Participate in customer meetings as required* Provide day-to-day phone support to customers, addressing inquiries and resolving issues promptly and professionally* Perform other duties as required**Order Management Specialist** **Education and/or Experience:*** High School Diploma Required or equivalent. Bachelor’s Degree preferred* ERP business management software experience with a preference in Salesforce or IFS platforms* High computer application literacy including Microsoft Office Suite, with advanced Microsoft Excel skills* Minimum of 1 year of relevant experience preferred**Order Management Specialist** **Additional Requirements:*** Quickly embraces, learns and applies new technology and/or procedures* Excellent interpersonal, verbal communication skills and proven ability maintain high customer service* Strict attention to detail and great organizational skills* Proven ability to build and support teamwork* Ability to work in the office/shop environment on their scheduled workdays**Order Management Specialist** **Physical Requirements:*** Ability to work extended hours on a computer**Order Management Specialist** **Pay:*** Hourly Pay Range: $22.00 - $26.00* Eligible of overtime*The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.***Order Management Specialist** **Benefits:**Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:* Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)* 401K with 6% company match* Employee Stock Ownership Plan (ESOP)* Excellent health & wellness benefits* Student debt & tuition reimbursement* Referral bonus**Order Management Specialist Location** **:** Schaumburg, IL**Who We Are:**Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.