Order Management Specialist

Keurig Dr Pepper; San Francisco (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Keurig Dr Pepper seeks an Order Management Specialist to provide exceptional service to B2B customers. Responsibilities include processing orders, resolving issues, and maintaining positive customer relationships. The ideal candidate will have experience in supply chain and order management, supporting the company’s commitment to excellence.

Benefits

Robust health and wellness benefits

Employee growth and development programs

Diversity and inclusion initiatives

Qualifications

• 1+ years of experience in Supply Chain, preferably for consumer products.
• Experience with Order Management/ERP systems and EDI.
• Ability to prioritize tasks with attention to detail.

Responsibilities

• Process and manage customer orders in the ERP system.
• Support sales and logistics on order management issues.
• Provide backup for team members during their absence.

Skills

Detail-oriented

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

ERP systems

Microsoft Excel

EDI systems

PowerBI

Job description

Job Overview:

The Order Management Specialist will provide a high level of service to KDP’s Business-to-Business (B2B) Customers. The primary responsibility is to process customer orders via EDI or email following established protocols and in a timely manner. At times, there may not be established processes, requiring creative and/or innovative solutions to meet customer needs. This role will interact regularly with a variety of customers, building trusting business relationships and striving to provide a superior customer experience. Any issues that impact the ability to deliver to the customer on time will be escalated to the appropriate supply chain team, with responsibility for managing the follow-through to ensure satisfactory resolution. This individual may also participate in process improvement initiatives to meet customer needs and evolving business needs.

Responsibilities

• Enter, process and manage orders in our ERP system with active ownership and engagement from PO receipt to customer invoice
• Support Sales, Marketing, Supply Planning and Logistics on order-management issues
• Support successful execution of EDI transactions and trouble-shoot EDI Idoc errors for assigned pool of accounts
• Provide backup of accounts for other team members in their absence
• Navigate computerized systems for tracking, information gathering, and/or troubleshooting
• Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries
• Create a positive experience for the Customer by consistently providing superior service and exceeding expectations
• Work collaboratively with Transportation, Supply Planning and Distribution Centers (DCs) to support on-time and accurate order fulfillment and delivery to meet customer requirements
• Support on-boarding training for new associates and cross training of existing team members
• Provide insight on and champion process improvement opportunities and the elimination of non-value-added work

Total Rewards:

Benefits:

Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at Keurig Dr Pepper.

Requirements:

• 1+ years of progressive experience in Supply Chain, preferably for consumer product goods.
• Experience working with Order Management/ERP systems, EDI (Electronic Data Interchange), online vendor portals, databases, and software systems.
• Prior experience in and ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.
• Experience in contributing to cross-functional team meetings with internal and external stakeholders
• Ability to prioritize multiple tasks with focused attention to detail.
• Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint, and PowerBI.
• Advanced computer and keyboarding experience.
• Experience working with Retail Buyers, Distributors, and/or Brokers.

Core Competencies

• Builds Trusting Relationships: Uses appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacts with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• High Impact Communication: Clearly and succinctly conveys information and ideas to individuals and groups in a variety of situations; communicates in a focused and compelling way that drives others’ thoughts and actions.
• Managing Work: Effectively manages one’s time and resources to ensure that work is completed efficiently.
• Work Standards: Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be anemployer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.