Order Processing Specialist

Nitel; San Jose (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

A leading company in the telecom sector is seeking a motivated customer service professional. Your role will involve processing customer orders, ensuring high-quality service, and maintaining accuracy in data management. Ideal candidates will have previous experience in similar fast-paced environments and possess strong organizational skills.

Qualifications

• Experience in a fast-paced customer service role or office work.
• Advanced English speaking level B2+.
• Proficiency in Microsoft Office is a must.

Responsibilities

• Manage customer orders, ensuring quality and accuracy.
• Respond to issues and maintain strong customer relationships.
• Submit order requests and monitor confirmations.

Skills

Customer Service

Data Entry

Organization

Problem Solving

Initiative

Education

Experience in a fast-paced customer service role

Advanced English Speaker B2+

Proficiency with Microsoft Office Suite

Telecom/Networking Experience

Job description

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You are a highly motivated, passionate, detail-oriented individual who is a team player and strives to attain their professional best. You are [figuratively] flexible, resourceful, have exceptional listening skills, and a positive attitude. You are responsible for processing all circuit and equipment customer sales orders in a timely manner. You deliver information and resolve issues as a priority with accuracy, while developing strong relationships with internal/external customers; these relationships require you to be a Nitel service offering knowledge expert. You have strong customer service skills and are dedicated to going above and beyond for the customer in every situation. You are comfortable in an “all hands-on deck” environment, love solving problems and thrive in a fast-changing culture.

what you’ll do

You will be responsible for the following actions on all customer requested orders for new and changed services; this includes managing internal and external escalations for pre-order and post-order issues:

• Meet quality, productivity, turnaround time and other expectations
• Maintain an in-depth knowledge of Nitel products and services
• Help ensure continuous improvement of processes and customer service
• Ensure data accuracy of information in order database system
• Build all ‘deals’ with adherence to department guidelines and processes
• Submit order requests to vendors via email, official order forms, Access Service Requests, or online ordering portals, and monitors for order acknowledgment or confirmation
• Investigate and respond to inter-department inquiries

what you’ll bring to succeed

• Experience in a fast-paced customer service role or office work experience with web-based tools and data entry
• Advanced English Speaker B2+
• Proficiency with Microsoft Office Suite
• Initiative, strong organizational skills, and great attention to detail
• Telecom/Networking Experience a plus but not necessary