Order Management Analyst

Out in Science, Technology, Engineering, and Mathematics; San Francisco (CA); On-site; USD 56,000 - 91,000; Full time

Job summary

A leading company in technology for public safety seeks an Order Management Analyst to enhance the order management process. The candidate will be responsible for validating customer orders and ensuring alignment with company compliance standards, contributing to significant operational success in various departments including Sales and Finance.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in the office

Qualifications

• 3+ years of experience in order management or billing.
• Familiarity with order-to-cash workflows.
• Understanding of public sector procurement is preferred.

Responsibilities

• Validate and process customer orders, ensuring compliance.
• Accurately enter and maintain order data in Salesforce and D365.
• Support backlog tracking and SLA reporting efforts.

Skills

Attention to Detail

Effective Communication

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce CRM

Microsoft Dynamics

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At Axon, our mission is to protect life and make the bullet obsolete. We build technology that transforms public safety - from body-worn cameras and TASER devices to digital evidence management and real-time operations platforms. Join a team that's transforming the future of law enforcement and emergency response.
Your Impact

As an Order Management Analyst, you will support the order management process for Axon's U.S. customers. Your focus will be on validating and processing customer orders with speed and accuracy, ensuring alignment with Axon's policies and compliance standards. You'll work closely with Sales, Finance, and Legal to ensure deals are complete and properly booked in Salesforce and Microsoft Dynamics 365 (D365).

What You'll Do

Location: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, Sterling, or Washington D.C.
Department: Order Management, Commercial Operations
Reports To: Manager, Order Management - Domestic Team

• Validate and process customer orders, ensuring completeness and compliance with Axon's booking and audit standards
• Review supporting deal documentation, including quotes, POs, contracts, and SOWs
• Accurately enter and maintain order data in Salesforce and D365
• Track order queues and prioritize time-sensitive submissions, especially during quarter-end
• Partner with Sales and Commercial Ops to resolve discrepancies and clarify deal structures
• Support backlog tracking and SLA reporting efforts
• Assist with the rollout of new products, pricing, and billing models by updating order workflows
• Identify and suggest process improvements for greater speed and accuracy

What You Bring

• Bachelor's degree or equivalent work experience in Business, Operations, or a related field
• 3+ years of experience in order management, billing, or revenue operations
• Proficiency with Salesforce CRM and Microsoft Dynamics
• Strong attention to detail and familiarity with order-to-cash workflows
• Effective communication skills for working with cross-functional teams
• Ability to work efficiently under pressure in a high-volume environment

Preferred Qualifications

• Experience with public sector procurement (Federal, State, Local)
• Understanding of SOX compliance and revenue recognition controls
• Background in SaaS, hardware, or hybrid commercial models
• Data-driven mindset with ability to track and report key metrics

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 56,850 in the lowest geographic market and USD 90,960 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.