Order Management Specialist

RealTruck; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company seeks an Order Management Specialist to monitor and manage customer orders and relationships, ensuring exceptional service and fulfillment processes. The ideal candidate will possess strong customer service skills and a commitment to customer satisfaction, contributing effectively to a collaborative team environment.

Qualifications

• 2+ years of experience in customer service and/or account management.
• Ability to effectively present information and solve problems.
• Advanced knowledge of contractual agreements preferred.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned customers.
• Manage open orders through fulfillment including delivery issues and payment disputes.
• Collaborate with cross-functional teams to support customer needs.

Skills

Microsoft Office

CRM Tools

Communication

Data Analysis

Customer Service

Education

High School Diploma or GED

Job description

The Order Management Specialist will be responsible for monitoring and managing all relevant areas and activities needed to meet the established terms of purchase requirements for customers. This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate, and handle correspondence related to specific customer needs to ensure customer satisfaction. This position will also initiate direct customer contact and respond to requests for sales support, reporting needs, order status, product availability and status.

CORE FUNCTIONS

· Build and maintain strong, long-lasting relationships with assigned customers, understanding their business needs and objectives.

· Serve as the primary point of contact for customer inquiries, concerns, and requests, providing timely and effective solutions, including tax deferred profiles, claims, rebates, and warranty support, as applicable.

· Manage open orders through the fulfillment process including releasing orders, delivery issues, and payment disputes.

· Maintain customer resources and requirements including portal management (pricing, part numbers, planograms), service levels, scorecards, and quality audits as applicable.

· Collaborate with cross-functional teams, including sales, marketing, and product development, to support customer needs and drive business success. Proactively escalate and communicate critical issues.

· Collect and analyze data concerning customer behavior to understand the changing needs; recommend and make changes as needed.

· Track and analyze key account metrics to identify opportunities for optimization.

· Utilize demand forecasting techniques to anticipate client needs and ensure adequate inventory levels to meet demand.

· Identify opportunities for upselling and cross-selling additional products/services to existing customers, maximizing account profitability.

· Recommend and implement plans for efficiency and cost savings/revenue opportunities.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

· High School Diploma or GED required.

· 2+ years of experience in customer service and/or account management is required.

Skills, Abilities, and Knowledge

· Skilled in Microsoft Office products, including Excel, Word, Power-Point, Outlook. Knowledge of Database software; Internet software; CRM Tool, Kustomer, Five9, SharePoint, and others.

· Ability to effectively use Microsoft Office, including Excel, Outlook, PowerPoint, and Word.

· Ability to read and comprehend simple instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one- and group situations to customers, sales, and other areas of the business.

· Knowledge of Microsoft Office products, Customer Portals.

· Advanced knowledge of contractual agreements preferred.

SUPERVISOR RESPONSIBILITIES

· Individual Contributor: working team member with no oversight of others and no management responsibilities.

PHYSICAL REQUIREMENTS

· This position is subject to sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.

Physical Activities

· This position is subject to the following physical activities: kneeling, reaching, standing, walking, feeling, talking, hearing, and the use of hands, wrists, or fingers in repetitive motions.

· The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

· This position operates remotely or in a professional office environment. This role routinely uses standard office equipment.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.