Order Handling Specialist

BlackBerry Inc.; Pinetops (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

ABB is seeking a customer support specialist in Pinetops, NC to drive service quality and customer satisfaction. You will handle technical, order and payment inquiries while coordinating with Sales, Logistics and internal teams to ensure timely delivery of products.

The role emphasizes maintaining support processes, resolving issues quickly, and contributing to operational excellence within a fast-paced manufacturing environment. On-site work model applies.

Qualifications

• High school diploma with at least 2 years of experience in customer support or quality management in manufacturing.
• Strong knowledge of Microsoft programs and MS Office applications.
• Excellent written and oral communication skills.
• Experience with ABB systems (SPINE, SAP, SOM) is a plus.

Responsibilities

• Provide customer support including technical, order, and payment-related assistance to achieve service quality targets.
• Implement customer support strategy to improve operational excellence and satisfaction in the sales process.
• Coordinate with Sales, Product Marketing, Logistics and internal teams to ensure accurate and timely delivery of products.
• Maintain and improve customer support processes and after‑sales service communications.

Skills

Customer support

Quality management

Communication skills

Fast-paced environment

Education

High school diploma

Tools

Excel

Word

PowerPoint

Outlook

SAP

SPINE

SOM

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #LI-Onsite

This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.

Main stakeholders are internal and external customers.

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on‑time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Implements and maintains customer support processes.
• Supporting in after‑sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Qualifications for the role

• High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft Outlook.
• Strong communication skills (oral and written).
• Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
• Operates in a fast‑paced environment where critical decisions must be made quickly, and teamwork is essential.

This role does not include relocation.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

Why ABB?

What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff all qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff or scholarship professional.

They are programmed to require secure LL.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail].

Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world.

Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.