Order Management Specialist

BlackBerry Inc.; Florida; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Two medical plans

Life insurance

Job summary

ABB is seeking a Customer Operations professional in Lake Mary, FL for a hybrid role. You will resolve customer issues, coordinate with internal teams, and manage orders and payments while maintaining accurate documentation and data in systems.

The role emphasizes forecasting, pacing, and data analysis to improve service delivery. Candidates should have a business background, strong communication, and experience in order management with US work authorization.

Qualifications

• Bachelor's degree in Business (or related) or equivalent experience.
• 3+ years in customer service, in high-stress environments.
• Experience with order management/processing and strong computer skills.

Responsibilities

• Resolve customer issues (orders, technical, payments) and coordinate with related teams.
• Provide solutions and manage order changes, expediting requests, credits, tracking, and communications.
• Collect and archive order-related documentation and document assumptions/decisions in systems.
• Analyze statistics (forecasting, pacing) using available tools.

Skills

Customer service

Order management

Communication

Problem solving

Education

Bachelor's Degree in Business

Tools

CRM software

Job description

About ABB

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Operations Manager __ In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. The work model for the role is: Hybrid in Lake Mary, FL. #LI-Hybrid

Your role and responsibilities

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.


• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.


• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.


• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Bachelor's Degree in Business (or other related field) or equivalent years of experience


• 3+ Years of experience in customer service and dealing with high stress environments


• Previous experience/knowledge with order management and order processing is preferred, advanced computer skills are required


• Candidates must already have work authorization that would permit them to work for ABB in the US

What’s in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff… Protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Aff…

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

• Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.


• Choice between two dental plan options: Core and Core Plus Vision benefit


• Company paid life insurance (2X base pay)


• Company paid AD&D (1X base pay)


• Voluntary life and AD&D – 100% employee paid up to maximums


• Short Term Disability – up to 26 weeks – Company paid


• Long Term Disability – 60% of pay – Company paid


• Ability to “buy-up” to 66 2/3% of pay.


• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Paid Parental Leave Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.