Order Management Specialist

Enviri; Detroit (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks an Order Management Specialist to optimize the order-to-cash process. This role is crucial for ensuring accurate billing and resolving discrepancies, acting as a liaison between various teams. The ideal candidate will possess strong analytical skills and experience in customer operations, contributing to a culture of continuous improvement. Join a company that values its employees and offers a supportive work environment with competitive benefits, including health insurance and 401k from day one. If you're ready to make a significant impact in a fast-paced setting, this opportunity is for you.

Benefits

Health benefits available Day 1

401k available Day 1

10+ paid holidays/year

Free HAZWOPER training and certification

Overtime opportunities

Cross-training into different roles

Qualifications

• Strong background in customer experience and operations management.
• Proficient in data analysis and problem-solving skills.

Responsibilities

• Ensure the order-to-cash process is executed smoothly.
• Investigate and resolve order discrepancies and billing issues.

Skills

Customer Experience

Operations Management

Problem Solving

Data Analysis

Project Management

Education

Associate’s Degree

2+ years’ experience in Operations

Tools

Salesforce

Excel

PowerPoint

Preview

SPAK

Steriwise

Job description

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Why join Clean Earth?

In addition to competitive pay, we also offer:

• Health benefits available Day 1
• 401k available Day 1
• 10+ paid holidays/year
• Free HAZWOPER training and certification
• Overtime opportunities
• Ability to be cross-trained into different roles

Job Description

The Order Management Specialist is responsible for ensuring the order-to-cash process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. The Order Management Specialist will also serve as a liaison between customer experience, operations, profiling, loss prevention, and billing teams to push orders through the process.

Primary Responsibilities (Essential Functions):

• Monitor, review, and manage open orders daily from several reports and serve as first point of contact for order escalation in the facility
  • Take ownership of aged delayed billing cases and escalated open orders, initiating investigations into delays.
• Investigate each escalated open order and respond promptly by ensuring:
  • All paperwork is scanned.
  • All lines are on the order and completed as required.
  • All weight and quantity discrepancies between documentation and order lines are resolved.
  • All order manifests/BOLs are closed.
• Conduct daily review of order errors preventing moves into “Billable” status with facility managers
  • Develop and execute action plans to resolve the identified delays and errors.
• Ensure order and billing accuracy prior to orders reaching the Billing team.
• Monitor and resolve delayed billing cases including:
  • Communicating with Customer Experience to resolve “Do Not Bill” comments.
  • Closing final manifests.
  • Accurately completing or confirming transportation order lines.
• Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders.
• Facilitate communication between Customer Experience, Operations, Billing, and any other department necessary to complete and close Manifest Discrepancy Cases.
• Resolve weight and quantity discrepancies between documentation and order lines.
• Identify continuous improvement ideas and work with BPI team to improve OTC process.
• Track delays and systematically address root causes.
• Escalate SLA and process non-compliance; report weekly to operations manager on individual facility performance and suggest remedial action (e.g. training, management escalations) as needed.
• Lead daily standup meetings with facility leaders and relevant staff including customer experience, operations, and finance on unresolved issues.
• Collaborate cross-functionally with Billing and Operations teams to facilitate timely invoicing.
• Use data and analytics to understand and resolve account errors.
• Responsible for performing to days-to-invoice standard established for the TSDF.
• This person will be accountable and empowered to perform to invoicing standards.

Perform other reasonably related tasks as assigned by management.

Qualifications

• Associate’s degree OR 2+ years’ experience in Operations, Customer Experience, Billing.
• Experience using Salesforce, Preview, SPAK, and Steriwise.

Preferred Qualifications:

• Experience managing projects or client relations.
• Advanced skills in Excel and PowerPoint.
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.
• Ability to effectively work with and influence team members at the TSDF and other departments.
• Experience in hazardous waste industry preferred.
• Ability to use data and analytics to understand and resolve errors.

Physical and Mental Demands:

• Ability to work in office and be able to regularly access and use general office equipment including phones, computers, copiers, etc.
• Must be able to work in a busy, often distracting work environment that is generally climate controlled.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to sit for long periods of time.
• Ability to stand or walk for long periods of time.
• Ability to reliably attend work during scheduled hours on a regular basis.
• The ability to deal politely and professionally with customers and/or coworkers.
• The ability to manage several tasks at once to meet deadlines.
• The ability to follow direction or instruction.
• The ability to use a computer to communicate, create, and access information.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free [phone] and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Military veterans encouraged to apply.