Order Management / Retail Operations Specialist

AMOREPACIFIC US, INC; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

AMOREPACIFIC US, INC is seeking an Order Management Specialist in New York, NY. This vital role involves managing customer orders, ensuring timely fulfillment, and collaborating with Sales and Planning teams. Ideal candidates should have 2+ years of experience in operations or sales, and be proficient in Microsoft Excel.

The position requires strong analytical skills, excellent organizational abilities, and effective communication across various departments. Join us to contribute to our operational excellence and customer satisfaction.

Qualifications

• 2+ years of experience in operations, sales, or a related field.
• Proficiency in Microsoft Excel, reporting, and data analysis.
• Strong analytical and problem-solving skills essential.

Responsibilities

• Process and manage customer purchase orders.
• Coordinate with cross-functional teams to resolve order issues.
• Monitor order status for timely execution.

Skills

Operations experience

Sales experience

Microsoft Excel proficiency

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Collaboration skills

EDI familiarity

SAP experience

Tools

SAP

Shopify

Order Management Systems

Job description

Job Summary

The Order Management Specialist is responsible for supporting the day-to-day management of customer orders and related operational activities. This role works cross-functionally with internal departments including Sales, Planning, and Warehouse to ensure accurate order processing, timely fulfillment, and effective issue resolution. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining operational accuracy and supporting overall business objectives.

Principal Accountabilities

• Process and manage customer purchase orders through full order lifecycle from receipt, fulfillment and invoicing.
• Coordinate with Sales, Planning, Warehouse, and other cross-functional teams to resolve order issues and support business priorities.
• Monitor order status and ensure timely execution.
• Maintain accurate order records within order management systems.
• Maintain and manage master data, ensuring information is accurate, complete, and up to date.
• Assist with order prioritization based on operational and business needs.
• Maintain and update order tracking reports and system data.
• Assist with resolving chargebacks, deductions, order discrepancies, and shipment issues.
• Process returns and maintain related documentation and system updates.
• Generate reports related to order activity, fulfillment performance, and operational metrics.
• Participate in process improvement initiatives to increase efficiency and accuracy.
• Communicate order confirmations, changes, and shipment updates to internal and external stakeholders.
• Ensure compliance with retailer routing guides and internal processes.
• Partner with Sales, Marketing and Supply Chain teams on Value Added Services.
• Perform additional duties and special projects as assigned.
• Ability to work flexible schedules, including occasional extended hours, weekends, and holidays based on operational needs and peak business periods.

Key Experience and Skills

• 2+ years of experience in operations, sales, or a related field.
• Proficiency in Microsoft Excel, reporting, and data analysis.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills with the ability to work effectively across multiple departments.
• Ability to work independently, exercise sound judgment, and elevate issues appropriately.
• Familiarity with EDI and retailer compliance requirements preferred.
• Experience working with SAP, Shopify, and/or Order Management Systems (OMS) preferred.

AMOREPACIFIC, US, INC is an equal opportunity and affirmative action employer. We actively seek to maintain a diverse work force, and AMOREPACIFIC US, INC therefore recruits qualified applicants without regard to race, color,religion, gender, national origin, age, disability, or Vietnam veteran status.